Motional

Director, Commercial Operations

Las Vegas, Nevada, United States · Director

Sponsorship not specified$137k-$189kDetected 28 days ago

Incident ResponseProduct StrategyBusiness DevelopmentLogisticsPerformance ManagementControlsResearchLeadershipCommunication

About the role

Motional's Las Vegas office is located less than 10 miles from the Las Vegas strip at 730 E Pilot Road and is home to one of the largest fleets of self-driving vehicles.
The city's grid system of roads and being one of America's "smart cities" allows for extensive research and development testing.
This role requires extensive operational experience to ensure that the efficient deployment of the commercial autonomous vehicle (AV) Fleet is safe, reliable and accessible.

Own end-to-end commercial fleet performance across all active markets, including safety, reliability, utilization, and service delivery metrics.
Establish and drive KPIs such as fleet availability, autonomous miles, incident rates, MTTR (mean time to resolution), and SLA adherence.
Lead and standardize operations across multiple geographies, ensuring consistency in execution while adapting to local Operational Design Domains (ODDs).
Develop scalable operating models that support expansion of fully driverless deployments.
Ensure robust incident command structures are in place to rapidly contain risk and maintain public trust during high-severity events.
Drive post-incident review processes to identify root causes and implement systemic corrective actions.
Partner with Commercial and Business Development teams to support partner success and contractual performance obligations.
Oversee field support strategy, including On-Road Response Specialists (ORS), third-party vendors, and dispatch operations.
Ensure field operations meet defined SLAs and are equipped to support both driver-assisted and driverless operations.
Identify, implement, and scale operational tools, automation, and technologies that improve fleet performance and reduce manual intervention.

10+ years of experience in operations leadership within mission-critical, real-time environments (autonomous systems, aviation, logistics, defense, or large-scale mobility operations).
5+ years in a senior leadership role (Director and above) with responsibility for multi-site or multi-market operations.
Experience managing third-party vendors and commercial partnerships with performance-based contracts.
Proven track record of owning and improving complex operational systems at scale, including safety, reliability, and cost performance.
Demonstrated expertise in incident management, command-and-control structures, and operational risk mitigation.
Experience leading cross-functional organizations and influencing Engineering, Product, and Commercial stakeholders.
Exceptional communication and executive presence, with the ability to operate effectively in high-pressure environments.
The employee is occasionally required to remain stationary at times for up to 50% of working time

Experience in autonomous vehicles, driverless systems, or mobility platforms.
Background in air traffic control systems, military command-and-control, emergency management, or network operations centers.
Experience scaling driverless or highly automated systems in real-world environments.
Familiarity with ODD frameworks, geospatial operations, and real-time routing systems.
Experience with fleet management platforms, telematics, and real-time operational analytics tools
Proven success in launching new markets or expanding operations in regulated environments.
Experience managing field operations or dispatch logistics, including SLA performance oversight.
Track record of process standardization and operational scalability in high-growth environments.

Serve as the senior operational liaison across Engineering, Safety, Product, Mapping, and Commercial teams.
Align fleet operations with system capabilities, product roadmap, and safety frameworks to ensure cohesive execution.
Champion data-driven decision-making frameworks across all levels of fleet operations.
Establish clear accountability structures, performance management frameworks, and leadership development pathways.
Foster a culture of urgency, ownership, and continuous improvement aligned with company values.

$137,000 - $188,750 USD
Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We're driven by something more.
Our journey is always people first.
We aren't just developing driverless cars
we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect.
Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.

Optimize resource allocation models to balance response time, cost efficiency, and service coverage.

This listing is sourced directly from Motional's careers page and normalized into a canonical job model.