FOSSA
Senior Support Engineer - East Coast
US Remote · Senior
Sponsorship not specified$15k-$30kDetected 42 days ago
PythonBashGitCI/CDJenkinsM&ACustomer SuccessCustomer SupportCommunicationProblem Solving
About the role
- Modern software runs on open source - and managing the compliance, security, and regulatory complexity that comes with it is one of the biggest problems facing engineering and legal teams today.
- Whether it's scanning AI-generated code for IP risks or helping a company through M&A due diligence, FOSSA gives teams the confidence to ship software they trust.
- FOSSA is a rapidly growing series-B company with a truly distributed team.
Requirements
- 2-5+ years of experience supporting complex B2B SaaS platforms, with a demonstrated track record of managing enterprise customer relationships and driving technical outcomes.
- Proven ability to operate independently in a fast-paced environment, exercising sound judgment and prioritization with minimal oversight.
- Comfortable supporting a global customer base and providing flexibility when required to accommodate critical customer needs across time zones, primarily spanning US EST to US PST.
- Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into clear, actionable guidance for both technical and executive audiences.
- Strong technical aptitude with hands-on experience scripting, automating workflows, and troubleshooting complex issues using technologies such as Python, Bash, or similar languages.
- Experience with DevRev Ticketing System
- Hands-on experience with Dev/SecOps tools such as code repositories, CI/CD tools, package managers (e.g. GitHub, Artifactory, Jenkins, Travis, Maven)
- Experience working for SCA, Security or AI coding agent companies
- AI coding experience, ability to rapidly prototype using AI tooling such as Windsurf, Cursor, Claude Code, etc.
- Experience using AI to improve and enhance technical communication skills tailored to specific audiences
Compensation
- Competitive salary and stock options
Benefits
- Competitive salary and stock options
- Flexible, Unlimited PTO, plenty of time to recharge
This listing is sourced directly from FOSSA's careers page and normalized into a canonical job model.