QuadReal Property Group

QuadReal Property Group

Concierge Supervisor

Vancouver · Senior

Sponsorship not specified$60k-$70kDetected 48 days ago
CRMExcelRecruitingLeadershipCommunicationCollaborationProblem SolvingMentoringMicrosoft Office

About the role

  • The Concierge Supervisor at Oakridge Park plays a pivotal leadership role in delivering and maintaining an exceptional, world-class standard of customer experience.
  • Reporting to the Concierge Manager, this individual ensures the seamless operation of the Concierge team across multiple service desks and locations, upholding Oakridge Park's ethos of elevated luxury, thoughtful service, and effortless excellence.
  • The Concierge Supervisor will be a key architect of the customer journey at Oakridge Park, orchestrating every touchpoint with poise, precision, and a heartfelt commitment to excellence.

Responsibilities

  • Lead with Purpose: Inspire and oversee the Concierge team to deliver intuitive, thoughtful service that consistently exceeds expectations. Concierge are Oakridge Park's Trusted Advisors.
  • Manage and Maintain Our Signature Presence: Ensure the Concierge team are pristine, welcoming, and reflective of our luxury image, from ambiance to atmosphere, always.
  • Elevate Team Performance: Coach and develop colleagues through regular feedback, mentorship, and hands-on leadership, fostering high engagement and continuous improvement.
  • Collaborate Cross-Functionally: Act as a key liaison across the Mall's customer facing departments, ensuring clear communication and seamless coordination to support exceptional service delivery.
  • Drive Operational Excellence:
  • Maintain inventory of gift cards, coordinate orders of packaging and printed materials as related to the sales of gift cards.
  • Maintain accurate incident reports, logs, and daily team summaries.
  • Support Strategic Goals: Partner with the Concierge Manager to implement initiatives aligned with customer satisfaction, Gift Card program, VIP program, colleague development, and profitability.
  • A Passion for People: A genuine hospitality mindset, leading with empathy, professionalism, and a focus on building meaningful customer and colleague connections.
  • QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves.

Requirements

  • Minimum 3-5 years of experience in a leadership or supervisory role in luxury hospitality or high-end retail
  • Strong working knowledge of elevated customer experience, preferably in environments like luxury malls, 5-star hotels, or flagship boutiques.
  • Proven leadership and mentoring capabilities.
  • Perform other duties as required
  • strict adherence to Oakridge Park grooming and presentation standards is required.

Nice to have

  • QuadReal does not accept unsolicited resumes from any source other than directly from a candidate.
  • Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property.
  • QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
  • A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
  • QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format.
  • If you require accommodation, please advise the
  • Talent Acquisition team member you are working with and include the following:
  • Job posting #, your name and your preferred method of contact.

Skills

  • Multilingualism (Mandarin) is an asset.
  • Naturally gracious and customer-focused; "It may seem like a small thing, but to us it's everything."
  • Detail-oriented, with a deep appreciation for presentation, appearance, and luxury etiquette.
  • Discreet, trustworthy, and emotionally intelligent.
  • Collaborative spirit with a proactive, can-do approach.
  • Must be available for shift-based work including weekends, holidays, and occasional late evenings.
  • Will work across multiple concierge desks, VIP areas and other amenities within Oakridge Park.
  • Uniform provided; strict adherence to Oakridge Park grooming and presentation standards is required.
  • (Microsoft Word, Excel, Access, PowerPoint, Publisher)
  • Personal Attributes
  • Working Conditions
  • Your Physical Environment

Compensation

  • The expected annualized base salary range for this role is $60,000 - $70,000.

Benefits

  • From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets.
  • Monitor and manage the concierge budget, optimize labour i.e. Monitor team schedules and adjust coverage in real-time to ensure consistent service standards.

Company info

  • 10% office and 90% on-floor presence, engaging with customers and supporting your team
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This listing is sourced directly from QuadReal Property Group's careers page and normalized into a canonical job model.