Customcomputerspecialists

Director of Revenue Operations

United States · Director

Sponsorship not specified$115k-$155kDetected 62 days ago

Data EngineeringData VisualizationHubSpotSalesforceCRMSalesFinancial ModelingForecastingProcess ImprovementLeadershipCommunicationNetSuite

About the role

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years.
Expressed simply in our tagline - Right People, Right Results, Right Careers!
It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession.

Develop and implement a unified sales operations strategy that aligns with corporate growth objectives.
Manage forecasting, pipeline analytics, and KPI dashboards to ensure visibility into bookings, renewals, and multi-year managed services growth.
Drive pricing standardization, including GM%, TCV, and MRR-based incentive alignment.
Standardize and document the Lead-to-Cash process; from marketing-qualified lead through renewal.
Create and maintain sales playbooks, templates, and compliance documentation (e.g., E-Rate, SLED bid frameworks).
Own the CRM environment (HubSpot, NetSuite, or ConnectWise) and ensure accurate pipeline hygiene, forecast reporting, and stage management.
Develop dashboards to track activity metrics (calls, demos, meetings, pipeline velocity, conversion rates, etc.).
Partner with the Director of Revenue Operations to synchronize sales forecasting with finance and delivery capacity.
Support compensation plan modeling, quota assignment, and attainment tracking.
Deliver executive-ready reports for Board and ELT review on sales efficiency and profitability.

8-12+ years of experience in Sales Operations, Revenue Operations, or Sales Strategy, ideally within a Managed Services Provider, VAR, or IT Services organization.
Proven track record of driving forecast accuracy, pipeline hygiene, and operational scalability in a high-growth recurring revenue model.
Proficiency with CRM and BI platforms (HubSpot, NetSuite, Salesforce, Power BI, Tableau).
Strong understanding of MSP metrics including GM$, MRR, churn, TCV, and sales productivity ratios.
Demonstrated ability to work cross-functionally with Finance, Marketing, Delivery, and HR.
Exceptional analytical, financial modeling, and executive communication skills.
Bachelor's degree required; MBA or advanced degree preferred.

Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
Tuition reimbursement
Company paid life Insurance
Paid holidays and vacation
Partner with the Chief Growth Officer (CGO) and sales leadership to design coverage models, territory plans, and quota frameworks for both "Velocity" (new logo) and "Core" (existing client) teams.
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)

We are a growing IT company; a great place to start and grow your career!
Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work.

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.

This listing is sourced directly from Customcomputerspecialists's careers page and normalized into a canonical job model.