Tillster
Operations Account Manager-Americas. (Bi-Lingual Spanish & English)
Florida · Senior · Part-time
No sponsorship$105k-$125kDetected 76 days ago
Project ManagementAccount ManagementExcelProcurementCustomer SupportLeadershipCommunicationCollaborationMicrosoft Office
About the role
- The Operations Account Manager is a key role within Tillster's Account Management organization, responsible for supporting the operational execution, reporting, and day-to-day account activities for a portfolio of high-value accounts.
- The Operations Account Manager is measured on execution quality, customer responsiveness, operational readiness, and contribution to account health, retention, and growth initiatives.
- Proactively identify risks, blockers, and opportunities within assigned accounts
Responsibilities
- Account & Customer Support
- Serve as a day-to-day operational point of contact for assigned customer accounts, under the direction of a Senior Operations Account Lead
- Support regular customer touchpoints (status calls, check-ins, follow-ups) to ensure alignment and satisfaction
- Support implementation plans, rollout schedules, and deployment tracking for pilots and large-scale programs
- Maintain project plans, trackers, and status update decks for internal and customer use
- Maintain Customer Relationship Scorecards and operational performance metrics
- Support the development of more data-driven Monthly and Quarterly Business Reviews (MBRs/QBRs) through automated insights, predictive reporting, and KPI analysis.
Requirements
- Bachelor's degree required
- Fluent in both English and Spanish (written and verbal). required
Compensation
- Expected base salary ranges of $105,000 - $125,000+ Bonus/Commission Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.
Benefits
- All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits.
- Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program ("EAP") and Optum Care 24-hour confidential medical counseling services.
- Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years.
- Eligible part-time employees earn pro-rated PTO.
- Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
- Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.
- We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.
Company info
- The company observes ten (10) paid holidays per calendar year.
- We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.
- Making a Difference in the Tillster Way
- Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team.
- We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow.
- To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer.
Equal opportunity
- Equal Opportunity Employer
Visa & Work Authorization
- No Visa Sponsorship
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This listing is sourced directly from Tillster's careers page and normalized into a canonical job model.