Cockroach Labs

Cockroach Labs

Sr. Customer Success Manager- NYC or Toronto

Remote, United States · Senior

Sponsorship not specified$145k-$160kDetected 90 days ago
Distributed SystemsRESTAccessibilityProject ManagementSalesAccount ManagementCustomer SuccessResearchPublic Speaking

About the role

  • Our Customer Success Managers are trusted advisors to enterprise customers, owning the relationship from onboarding through long-term value realization.
  • Define and execute Customer Success Plans aligned to customer business objectives, usage, ROI, and time-to-value.

Responsibilities

  • Partnering closely with Sales, they build credibility and influence by acting with urgency, advocating internally for the customer, and driving alignment across teams.
  • In this role, you own the customer's path to value realization.
  • Manage enablement and technical rollout initiatives, coordinating with Engineering, Product, Support, and Professional Services to remove blockers.
  • Develop a deep understanding of customer business needs and translate them into technical and operational requirements for Cockroach Labs.
  • Proactively identify, qualify, and partner with Sales on expansion opportunities to grow ARR.
  • After three months, y ou'll independently own a portfolio of accounts, lead customer conversations, and drive execution against Customer Success Plans.

Requirements

  • Our Customer Success Managers require strong program management skills and the ability to coordinate multiple workstreams simultaneously.
  • You must be based in Toronto or NYC to be eligible for this role.
  • 8 years of experience as a Customer Success Manager, Project Manager or Technical Account Manager with a proven success record
  • 3+ years of experience managing high-value, strategic accounts
  • Knowledge of databases, distributed systems, and modern enterprise software architecture

Compensation

  • The annual anticipated base salary range for U.S. candidates for this role is listed in USD below.

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and Disability Insurance
  • Flexible Time Off
  • Paid Parental Leave
  • Retirement Benefits
  • Mental Wellbeing Benefits
  • Serve as the primary point of coordination across the account team (Account Executive, Sales Engineer, Support, and Services) to ensure seamless customer coverage.

Company info

  • You'll proactively identify risks and expansion opportunities, run Executive Business Reviews, and coordinate cross-functional teams to ensure customers are realizing measurable value from CockroachDB.
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This listing is sourced directly from Cockroach Labs's careers page and normalized into a canonical job model.