Airbnb
Manager, Guest Services
United States · Full-time
Sponsorship not specified$10k-$15kDetected 5 days ago
CRMSalesCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringOrganizational Skills
About the role
- Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
- Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
- The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of anticipatory service through coaching and up leveling their team.
Responsibilities
- We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.
Requirements
- The Manager, Guest Services is an operational leadership role that requires substantial experience in luxury hospitality, customer service and team management.
- The ideal candidate should have strong travel destination knowledge, sales experience and excellent organizational and communication skills.
- They should also have the ability to guide and uplevel their team, demonstrating best-in-class service skills.
- Track and report on internal program performance, highlighting proven strategies and providing effective change management for areas of opportunity
- 10+ years of progressive experience in a customer service or a hospitality operations role, with proven experience exceeding the unique needs of high-profile and celebrity clientele.
- Deep knowledge of the NAMER luxury travel and real estate landscape with a demonstrated ability to match the right experience to the right Guest.
- Strong knowledge of luxury goods and the specific desires of high-profile Guests.
Compensation
- $160,000 - $200,000 USD
- The base pay range is subject to change and may be modified in the future.
Benefits
- This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
- We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
Company info
- We are seeking an experienced and solution-oriented Manager, Guest Services to join the VIP Guest Services team, which caters to the unique travel needs and preferences of Airbnb's most discerning and high-profile Guests.
- This is a full time position based in the United States.
- We strive to also provide a disability inclusive application and interview process.
Equal opportunity
- Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
- If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com.
This listing is sourced directly from Airbnb's careers page and normalized into a canonical job model.