Graphcore
Engineering Program Manager
Austin, Texas, United States · Staff+
Sponsorship not specifiedDetected 36 days ago
Systems EngineeringElectrical EngineeringHardware DesignPower Electronics
About the role
- This role focuses on supporting hardware bring-up, validation, and troubleshooting of complex AI compute platforms, including server blades, racks, and rack-scale infrastructure.
- The Systems Engineering and Hardware Engineering teams are responsible for enabling the bring-up, validation, and operational reliability of Graphcore's AI infrastructure platforms.
Responsibilities
- Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure.
- Support engineering bring-up activities, including component validation and firmware interaction testing.
- Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements.
- Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles.
- Develop and maintain standard operating procedures (SOPs), troubleshooting guides, and validation documentation.
- Participate in on-call rotations or off-hours support during critical engineering milestones or hardware bring-up phases.
Requirements
- Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline.
- Strong experience with server hardware architectures and board-level debugging.
- Hands-on experience with HPC systems, AI compute platforms, or rack-scale infrastructure.
Compensation
- In addition to a competitive salary, Graphcore offers flexible working and a comprehensive benefits package designed to support your health, wellbeing and financial future.
Company info
- Graphcore is one of the world's leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry.
- As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world's most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone.
- Graphcore's teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation.
- Graphcore is one of the world's leading innovators in Artificial Intelligence compute.
- It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry.
- As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world's most transformative technologies.
- Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone.
- Graphcore's teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives.
- A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation.
- The team works closely with server engineering, firmware teams, platform architects, and data center operations to support the development, testing, and deployment of next-generation AI compute systems.
- This collaborative environment enables rapid problem-solving and continuous improvement of Graphcore's hardware platforms from early development through production deployment.
- and Duties
- Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues.
- Interface with facilities and infrastructure teams to understand environmental factors impacting system reliability.
- Provide guidance and mentorship to junior technicians and engineers on troubleshooting methodologies and hardware diagnostics.
- Candidate Profile
- Experience analyzing system logs, hardware telemetry, and power/thermal metrics to isolate hardware failures.
- Strong collaboration skills and ability to work effectively in fast-paced engineering environments.
- Excellent written and verbal communication skills.
- Experience supporting prototype or pre-production hardware bring-up.
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This listing is sourced directly from Graphcore's careers page and normalized into a canonical job model.