LV Petroleum

Travel Center Shift Lead

Napoleon, Ohio, United States

Sponsorship not specifiedDetected 2 days ago

Customer SupportLeadershipCommunicationProblem SolvingFood Safety

About the role

Walk on in to 900 American Rd, Napoleon OH, USA Interview any time between 11am EST to 4pm EST Key Responsibilities: 1.
Supervise and direct the team during shifts, ensuring tasks are completed efficiently and that the restaurant operates smoothly.
Assign tasks to team members based on restaurant needs, ensuring proper coverage in all areas (kitchen, front line, and dining area).

Lead by example, providing excellent customer service and maintaining standards for food quality and cleanliness.
Provide guidance and support to team members, helping them with any challenges or questions they may have.
Maintain a positive, high-energy atmosphere that fosters teamwork and motivates employees to meet operational goals.
Handle customer complaints and issues efficiently, aiming to resolve concerns and maintain customer satisfaction.
Maintain cleanliness in the kitchen, dining area, and restrooms, following proper sanitation and safety protocols.
Maintain an accurate cash drawer and perform daily cash reconciliation at the end of the shift.
Help manage labor and food costs to ensure the restaurant meets its financial targets.
Maintain operational standards and ensure the restaurant is always prepared for peak business periods.
Team Leadership & Supervision: Lead by example, providing excellent customer service and maintaining standards for food quality and cleanliness.
Maintain an accurate cash drawer and perform daily cash reconciliation at the end of the

Problem-Solving: Ability to identify problems and make decisions quickly to keep operations running smoothly.
Ability to identify problems and make decisions quickly to keep operations running smoothly.
Ability to stand and walk for long periods of time during shifts.
Ability to lift and carry items up to 50 pounds.

Excellent customer service skills, with a focus on providing friendly, prompt service.
Customer Service: Excellent customer service skills, with a focus on providing friendly, prompt service.

Ensure compliance with all health, safety, and sanitation regulations.
Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Paid Time Off (Vacation & sick pay)

Ensure that all customers are greeted promptly and served in a friendly, professional manner.
Customer Service Excellence: Ensure that all customers are greeted promptly and served in a friendly, professional manner.

This listing is sourced directly from LV Petroleum's careers page and normalized into a canonical job model.