Agility Robotics
Senior Manager, Field Quality
Onsite- Salem, OR · Senior · Full-time
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About the role
- In this role, you will hold ultimate accountability for overall field quality, reliability performance, and fleet health across all deployed commercial products.
- You are a seasoned practitioner of rigorous problem-solving methodologies (8D, 5-Why, DMAIC) with a proven track record of diving deep into complex electromechanical, hardware, and firmware failures.
- Establish immediate containment protocols for critical field escalations, safety events, and unexpected fleet-wide failure trends to minimize customer downtime.
Responsibilities
- You will bridge the gap between field service operations, customer sites, supplier quality, and internal product design teams to ensure field issues are contained rapidly, root-caused definitively, and prevented permanently.
- Drive rigorous Root Cause Analysis (RCA) and Corrective/Preventive Action (CAPA) processes for field returns, hardware bugs, and system-level failures.
- Drive design-for-reliability (DFR) feedback directly into next-generation product engineering.
- Manage Closed-Loop Quality Systems: Implement and maintain robust Closed-Loop Corrective Action (CAPA) tracking across multi-site field deployments and repair depots.
- Manage Closed-Loop Quality Systems:
- Implement and maintain robust Closed-Loop Corrective Action (CAPA) tracking across multi-site field deployments and repair depots.
Requirements
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Systems Engineering, or a related technical field.
- 5+ years of direct people management experience leading technical engineering teams (FA, Quality, or Sustaining Engineering).
- Hands-on Expertise:
- Deep, practical experience executing physical failure analysis on electromechanical systems (actuators, harnesses, sensors, PCBAs, battery management systems, and precision mechanical linkages).
- Applicants must have current authorization to work in the United States.
Nice to have
- Advanced Degree: Master's degree in Engineering Management or an Engineering discipline.
- Certifications: Certified Quality Engineer (CQE), Certified Reliability Engineer (CRE), or Lean Six Sigma Black Belt.
- Domain Experience: Experience managing field reliability for autonomous mobile robots (AMRs), humanoid robotics, or safety-critical industrial equipment.
- Work Environment & Travel
- Position is based out of our Salem, OR facility with regular access to testing labs, service centers, and assembly lines.
- These ranges may be modified in the future.
- 401(k) Plan: Includes a 6% company match.
- Relocation Assistance: Provided for eligible roles.
Compensation
- The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: job-related knowledge, skills, and experience.
Benefits
- Parental Leave: Generous paid parental leave programs.
- Annual Discretionary Bonus: Provided for eligible roles.
- Own Field Quality & Fleet Health:
Company info
- We are looking for a hands-on, high-impact Senior Manager, Field Quality to lead our Field Quality and Failure Analysis engineering teams.
Visa & Work Authorization
- asis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law
This listing is sourced directly from Agility Robotics's careers page and normalized into a canonical job model.