Ttecdigital

Senior Customer Experience Consultant - Conversational Design

Toronto, Ontario · Senior

Sponsorship not specifiedDetected 33 days ago

Customer SupportLeadershipPublic Speaking

About the role

Our vision is the same, a place where employees know they can thrive.
By partnering with our Conversational AI Engineers, you will leverage your extensive language background to script and structure dialogs that are engaging and natural, and aligned with the desired IVA persona.

Serve as a trusted advisor to clients, providing expert guidance on customer experience automation strategy and best practices in conversational design, contact center operations, and CX technology.
Cultivate strong relationships with clients and partners, delivering timely and accurate deliverables that inspire confidence and trust.
Author and deliver professional, effective presentations to client stakeholders
Follow best practices for developing engaging bot personas that engage users and properly represent the brand
Ensure the IVA interaction design and end experience reflect the intended persona
Help 'train' the IVA both before and after launch to deliver meaningful and accurate responses, taking into account all segments of the target user population
Collaborate with AI technical, consulting, and knowledge teams to develop a solution that exceeds client expectations
Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and develop recommendations to improve performance
Maintain awareness of clients' business goals and constraints, ensuring our recommendations are framed in terms that will resonate with decision-makers
Participate in the design and continuous improvement of standard methods and artifacts for the Conversational Design team

Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world.
TTEC Holdings Inc. is the parent company for both Digital and Engage.
When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce.
These tools assist our human recruiters but do not make final hiring decisions. #LI-RemoteCanada

#LI-JF1 About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements.
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.
As a Conversational Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a 'human' AI experience.

equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.

This listing is sourced directly from Ttecdigital's careers page and normalized into a canonical job model.