Seneca Holdings

Seneca Holdings

Help Desk Technician (OCONUS)

Joint Base Elmendorf-Richardson, Alaska · Contract

Sponsorship not specifiedDetected 20 days ago
Customer SupportSystems EngineeringResearchCommunication

About the role

  • Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program.
  • To learn more about SNG, visit the website and follow us on LinkedIn.
  • Our team of talented individuals is what makes us successful.

Responsibilities

  • Provide corrective action and diagnose problems through phone, electronic communication and in-person support.
  • Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.
  • Respond to telephone calls, email and personnel requests for technical support.
  • Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system.
  • Provide 1-2 tier support to end users for either Personal Computer (PC), server, or applications and hardware.
  • Maintain library of current scripts, software media, and licenses. Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices. Provide support in network upgrade and expansion as needed.
  • Provide on-call support for MTF.
  • Interface with base communications squadron personnel as needed. Perform the following Information System Security functions for the
  • Interact with the Trouble Ticketing system to documents issues and resolutions.
  • Provide support for Video Teleconferencing program.

Skills

  • High School Diploma
  • Security+ Certification
  • Minimum one year of experience as a Help Desk Specialist
  • Tier 3 Background Investigaiton / IAT Level 1 ADP/IT III
  • Equal Opportunity Statement:
  • The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws.
  • Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals.
  • Veterans with expertise in these areas are highly encouraged to apply.

Compensation

  • This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

Benefits

  • Seneca Federal Health, LLC (SFH) provides solutions to federal health agencies that enable better health outcomes to those our federal customers serve.
  • To support our team, we provide a balanced mix of benefits and programs.
  • Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs.
  • One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family.
  • Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs.
  • We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
  • Seneca Federal Health is seeking a Help Desk Technician to support our work at Joint Base Elmendorf-Richardson in Alaska.
  • Install and configure PC-based medical application client software.
  • Assist regional Tier III teams with installing medical applications and servers.
  • Assist regional Tier III teams with troubleshooting and resolving problems with MTF Infrastructure, IT Shared Services, and medical applications/servers.

Company info

  • SFH is part of the Seneca Nation Group (SNG) portfolio of companies.
  • SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers.

Equal opportunity

  • This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.
  • Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status.
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This listing is sourced directly from Seneca Holdings's careers page and normalized into a canonical job model.