Dandy
Training Team Lead
USA - Remote · Full-time
Sponsorship not specifiedDetected 100 days ago
RESTComplianceSalesforceProcess ImprovementOnboardingCustomer SuccessZendeskAPI TestingLeadershipCommunicationCollaborationMentoring
About the role
- This role combines leadership, coaching, and process optimization to ensure a seamless onboarding experience for our customers.
- The ideal candidate is a proactive, data-driven leader who thrives in a high-growth environment and is eager to take ownership of team performance, operational efficiency, and customer satisfaction.
Responsibilities
- Lead and Develop a High-Performing Team
- Host regular 1:1s to provide feedback, review performance metrics (KPIs), and support team members' professional growth.
- Build and implement a Quality Assurance (QA) strategy to audit performance, provide actionable feedback, and drive continuous improvement.
- Develop and execute enablement strategies to enhance team skills, knowledge, and performance, ensuring Trainers are equipped to deliver a best-in-class onboarding experience.
- Optimize Operations and Customer Onboarding
- Identify operational bottlenecks, propose scalable solutions, and collaborate with cross-functional teams to implement improvements.
- Develop, maintain, and optimize Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and scalability.
- Drive Strategic Impact and Innovation
- We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one.
Requirements
- 3+ years of professional experience in fast-paced environments such as startups, consulting, or tech.
- 2+ years of direct people management experience as a titled manager, leading small teams in a dynamic business setting.
- Strong communication and collaboration skills, with the ability to work effectively across teams.
- Comfort operating in ambiguous, high-velocity environments with a proactive and resourceful approach.
- A positive attitude, sense of humor, and ability to foster a fun and engaging team culture.
- You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests https://www.meetdandy.com/privacy-requests/.
Benefits
- Dandy is transforming the massive and antiquated dental industry-an industry worth over $400B.
- Backed by some of the world's leading venture capital firms, we're on an ambitious mission to simplify and modernize every function of the dental practice through technology.
- For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate.
- Manage team schedules, including PTO and holiday coverage, to ensure seamless operations.
Company info
- Dandy is looking for a Training Team Lead to supervise and elevate the performance of our frontline Trainers, who are instrumental in supporting the success of new customers during onboarding.
- Supervise and coach a team of Trainers responsible for delivering an exceptional onboarding experience to customers.
- We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals.
Visa & Work Authorization
- ational origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics
This listing is sourced directly from Dandy's careers page and normalized into a canonical job model.