Internal Job Board

Internal Job Board

Assistant Manager - Fairview Park Kitchener

Kitchener, Ontario, Canada

Sponsorship not specifiedDetected 5 days ago
ExcelPerformance ManagementCustomer SupportWordPressLeadershipCommunicationCollaborationCritical ThinkingTime ManagementMentoringAdaptability

About the role

  • Fairview Park Pay $49,250 - $49,250 CAD Best of luck on your job search, and don't forget to follow us to learn more!
  • Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: <a href="https://ehprnh2mwo3.exactdn.com/wp-content/uploads/2021/01/Calls_to_Action_English2.pdf" target="_blank

Responsibilities

  • Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
  • Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
  • Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
  • Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities
  • Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
  • Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
  • Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
  • Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
  • collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
  • demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.

Requirements

  • 1-3 years managing or supervising in a retail environment
  • Knowledge and interest in skincare, natural beauty and ethical business
  • Experience with consultation-based customer service models
  • Proficient in excel, Microsoft suit, and adaptable to other systems as required
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Required:
  • Excellent listening and communication skills
  • Excellent analytical, critical thinking and troubleshooting skills.
  • Excellent organization and time management skills
  • Strong customer service, supervisory and sales skills
  • Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
  • Preferred:
  • Ability to develop and train staff through positive coaching and feedback
  • Basic HR skills in hiring, scheduling, training, and performance management

Benefits

  • An unconventional retail structure to support your entrepreneurial spirit
  • collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
  • Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication. ·
  • Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need

Company info

  • Ever wondered what it's like behind the bubbles? #lushcareers
  • Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers' bathtubs and showers a little more magical through our retail shops across Canada and the US.
  • We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference.
  • educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
  • Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
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