Lattice

Lattice

Senior Manager, IT

Remote - US · Senior

Sponsorship not specified$160k-$200kDetected 3 hours ago
Incident ResponseJiraProcurementPerformance ManagementHRISCadenceCommunicationMentoring

> stay_score

odds of building a lasting career here

58Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role78
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

Personalize to your clock →

> community_outcomes

No reports yet — be the first to help the next applicant.

About the role

  • This position is also eligible for incentive stock options, subject to the terms of Lattice's applicable plans.
  • Lattice reserves the right to modify this information at any time, subject to applicable law.

Responsibilities

  • Lead the technology roadmap for Corporate IT Infrastructure and Support across identity, endpoint, office technology, SaaS administration, support operations, and AI productivity-tool governance
  • Own the operating model for a distributed IT team, including prioritization, escalation paths, service metrics, runbooks, change control, and support-quality expectations
  • Lead endpoint-management and device-compliance evolution, including Jamf-to-Iru migration, Mac hardware refresh planning, policy enforcement, and lifecycle automation
  • Partner with People/HRIS and Business Systems to strengthen onboarding, offboarding, role-based access, Rippling-to-Okta workflows, SCIM provisioning, and downstream SaaS lifecycle automation
  • Establish safe administration and support patterns for AI productivity tools such as ChatGPT, Claude/CoWork, Console, Cursor, and related access workflows
  • Partner with Security and Compliance to improve auditability, access reviews, device posture, production change review, and evidence quality for IT-controlled systems.
  • Use automation and AI responsibly to improve ticket triage, knowledge management, incident summaries, migration tracking, and support communications
  • Provide senior escalation support for complex IT, identity, endpoint, and SaaS incidents while coaching the team toward durable fixes
  • As the direct manager of the team, partner with the People team to manage hiring, onboarding, professional development, performance feedback, promotions, terminations, disciplinary procedures, and compensation actions to maintain a skilled technical and service-oriented staff
  • Set clear expectations, assign ownership, delegate effectively, evaluate team activities, and maintain a consistent operating cadence

Requirements

  • Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations.

Nice to have

  • Experience administering or governing AI-enabled productivity tools and applying AI to improve IT operations responsibly
  • Strong written and verbal communication skills with the ability to explain technical risk and operational decisions to non-technical stakeholders
  • Prior experience in high-growth SaaS, distributed workforces, or complex enterprise technology environments preferred

Compensation

  • may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.
  • Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available.
  • The salary, other compensation, and benefits information is accurate as of the date of this posting.

Benefits

  • The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance
  • Dental insurance
  • Vision insurance
  • Life, AD&D, and Disability Insurance
  • Paid Parental Leave, Paid Time off inclusive of holidays and sick time
  • Commuter & Parking Accounts
  • Internet and Phone Stipend
  • One time WFH Office Set-Up Stipend
  • 401(k) retirement plan
  • Learning & Development Budget.

Company info

  • Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Loom, Robinhood, and Gusto.

Equal opportunity

  • Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Apply directly at Lattice →Create a free account for alerts like thisView Lattice immigration profile

This listing is sourced directly from Lattice's careers page and normalized into a canonical job model.