Take Command Health

Applied AI Specialist

Dallas, TX (remote possible) · Full-time

Sponsorship not specified$75k-$120kDetected 8 days ago

Node.jsCustomer SupportIntercomCommunicationProblem Solving

About the role

Take Command is looking for an Applied AI Specialist to help us apply AI in practical, measurable ways across our business.
You do not need to be an AI engineer to be successful in this role.
Fin will be the anchor responsibility, but the role is broader than one tool.

Own day-to-day performance, quality, and improvement of Intercom Fin.
Partner with CX, Product, Compliance, Operations, Sales, Marketing, and technical teams to ensure AI-powered experiences are accurate, helpful, compliant, and aligned to business goals.
Support internal pilots and beta tests for expanded AI use cases, including experiences beyond traditional customer support.
Document learnings, risks, decisions, and recommendations so AI improvements can scale responsibly.
Experience in customer support, customer experience, operations, business analysis, knowledge management, systems, or a related role.
This role will start with primary ownership of Intercom Fin - improving how it supports customers today and exploring how it can support more advanced experiences in the future.
This is a great opportunity for someone who is curious about AI, understands customer or member support workflows, and enjoys turning messy operational problems into clear, scalable solutions.
We are looking for someone who can learn quickly, think analytically, write clearly, collaborate across teams, and develop deeper technical skills over time.
You will help evaluate where AI can improve customer care, client experience, member experience, internal workflows, and decision support.
Comfort working with support conversations, feedback, metrics, spreadsheets, dashboards, or other qualitative and quantitative data.

Strong problem-solving skills and the ability to investigate ambiguous issues, identify patterns, and separate symptoms from root causes.
Clear writing and communication skills, especially the ability to explain complex topics in plain language.
Strong judgment around customer experience, accuracy, risk, escalation, and when an AI tool should not answer.

$75,000-$120,000 base salary, depending on experience, skills, location, and internal equity

Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance.
We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.
Let's be honest-health insurance is usually a confusing, frustrating, and even emotional experience for people.
We have made a great start, but we need your help to fully realize our long-term vision.
For example, this role may help explore whether AI could guide clients or members toward the best-fit health plan when supported by the right data, knowledge, rules, and compliance guardrails.
Take Command is helping employers deliver better health benefits through Individual Coverage Health Reimbursement Arrangements, or ICHRAs.
We are building practical, customer-centered technology and services that make health benefits easier to understand, easier to administer, and more useful for employers, employees, brokers, and partners.

This listing is sourced directly from Take Command Health's careers page and normalized into a canonical job model.