Assembled

Associate Support Engineer

San Francisco, CA · Staff+

Work authorization required$80k-$100kDetected 84 days ago

SQLAgentic AICanvaAccount ManagementCustomer SuccessCustomer SupportCommunicationCollaborationProblem Solving

About the role

You'll engage with customers through various channels (email, Slack, chat, Zoom calls, live events, and channels we haven't even introduced yet!), meeting customers where and when they need us.
We maximize value for our customers across our product suite, including Workforce Management, Assembled AI (our AI-powered agents & co-pilot products), and all Assembled features.
You'll handle everything from billing and account questions to product consultation, deep technical troubleshooting, and escalations.

Master the product (and help others do the same): Develop deep expertise across Assembled's full product suite-both AI and WFM.
Your knowledge should empower others to succeed and inspire them to invest in their own knowledge development.
Collaborate closely with Engineering to diagnose root causes and drive thorough fixes.
Document your troubleshooting steps to contribute to content, helping the whole team learn and further powering our AI solutions.
Build for scale-not just the ticket in front of you: Look beyond individual issues to identify larger improvements.
Build documentation to contribute to knowledge bases and playbooks.
Help shape new support channels and operational models as we grow.
Build trust through empathy, curiosity, determination, and complete resolutions.
Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system.
With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate.

You have a growth mindset, embracing new ideas and feeling energized by change.
Hands-on experience with SQL, APIs, and integrations
Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

Strong technical aptitude with attention to detail and systematic problem-solving approach
Comfortable working with databases, APIs, developer tools, and debugging methodologies
Experience with web technologies, SaaS platforms, cloud-based systems, or emerging technologies
Ability to understand and communicate technical concepts to both technical and non-technical audiences
You're self-starting in your learning and growth, seeking out resources and feedback to continuously improve
You follow through on commitments and communicate proactively when priorities shift or obstacles arise
You communicate clearly and concisely in writing, making complex topics accessible
You're comfortable escalating issues appropriately and know when to pull in additional resources
You ask thoughtful questions to understand the root of customer problems and organizational priorities. You demonstrate thought partnership

Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

billing, account management, product education, strategic consultation, and complex technical troubleshooting.
Act as the best partner, helping customers succeed in ways that go beyond what they'd expect from any other vendor.
Proactively identify when contacts need to change channels (email, Slack, Zoom, etc.), following up & following through consistently.
You'll be the trusted partner for our customers across their entire journey with Assembled.
With this role, you're expected to turn individual customer tickets into company-changing improvements.
Become the go-to resource for customers and teammates alike.
Write scripts, queries, and lightweight code fixes to unblock customers.
Create exceptional experiences for customers: Take ownership of customer interactions from initial contact through resolution.
Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale.
If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply.

Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

This listing is sourced directly from Assembled's careers page and normalized into a canonical job model.