Motion

Customer Success Manager

Toronto, CAN

Sponsorship not specifiedDetected 133 days ago

Growth MarketingPerformance MarketingAccount ManagementValuationCustomer SuccessCollaborationPublic Speaking

About the role

Motion now automatically analyzes and organizes creative at scale and surfaces competitor trends.
Our bet isn't that AI replaces great marketers.
When leading brands want to understand their creative performance, they turn to us.

a persistent creative strategy agent that lives where your team already works (Slack, Notion, Google Drive, your ad data) and turns a marketer's knowledge and instincts into cross-channel playbooks, automated workflows, and a system that gets smarter over time.
A number of teammates chose to build again here - a reflection of the trust, culture, and conviction behind what we're building.
You will report our CS Team Lead, Ale, whose superpowers are leading by example by being wildly curious (never shying away from asking a question), caring deeply (not just saying it, but showing it), and constantly trying to improve processes.
What you'll be achieving 🏆 Developing an onboarding curriculum for your clients and bring it to life in engaging sessions.
You'll help clients build a report structure that meets their needs using Motion and then host sessions with their teams to make sure everyone knows how to use the reports.
After onboarding, you'll continue to build relationships with clients to ensure they are up to date on new features, breakthroughs in creative strategy processes, and ensure they find continued value in the app.
Motion uses artificial intelligence (AI) to support administrative and efficiency-focused aspects of our recruitment process.

Use Motion's AI (Runneth) proactively as a sales and re-engagement tool - not just reactively in-product.
This looks like running live creative audits during customer calls, sharing "what's working / what's not" snapshots in follow-up notes, or using competitor reverse-engineering outputs during onboarding touchpoints.
Key Expectations as a CSM at Motion 🗝️ 1.
We always champion our clients.
When speaking about them internally we speak of them respectfully and always want to understand their perspective.
Responsiveness sets us apart.
We get back to people fast.
Ideally emails are responded to within 2 hours and follow ups are sent by EOD at the latest.

We offer competitive compensation, including equity for all employees, health benefits from day one, a monthly health & lifestyle stipend to support your well-being, 20 days of PTO, and a $1,500 work-from-home stipend.

Our current session mix consists of large-group Motion custom walkthroughs/educational talks, small group working sessions, naming convention and creative strategy brainstorms.

We're a remote-first company with team members spanning Canada, the U.S., and beyond, but also have office spaces in 4 main hubs (Toronto, Montreal, Vancouver, and Porto) for optional hybrid work.
As an early team member, your contributions will directly shape the product, team, and the future of the company.
If you're excited about building, you'll thrive here!
Outside of the option to go to one of our offices, our team gets together for a team offsite once/year, and we have a company retreat every summer.
We closed out 2024 with a $30M Series B raise and strong signals from our customers.
In 2025, we built the foundational capabilities our customers rely on, setting the stage for what's to come.
In 2026, with fresh funding ($65M+ total capital raised), we're building forward from that foundation, taking what we learned to market in a deeply AI-native way. 🌎
The people building Motion are deeply embedded in where AI and our industry is heading, and obsessed with closing the gap between what's possible and what's actually shipping in product.
If you want to work on a hard problem, with people who've done it before, and a product that customers genuinely love - we'd love to connect! ▶️ Brief overview of the Motion product & Runneth from our Co-Founder & CEO, Reza Khadjavi.
How our team uses AI 🤖 As a company, we are becoming AI-native.
we're looking to hire someone based in Canada or the United States.

This listing is sourced directly from Motion's careers page and normalized into a canonical job model.