Foxtvst West

Support Specialist, Operations & Support

USA - Remote

Sponsorship not specified$100k-$110kDetected 19 days ago

DatadogLLMsProject ManagementJiraSEOProcess ImprovementCustomer SupportCommunication

About the role

Of these stations, 18 are affiliated with the FOX Network.
In addition to distributing sports, entertainment and syndicated content, our television stations collectively produce approximately 1,200 hours of local news every week.
These stations leverage viewer, distributor and advertiser demand for the FOX Network's national content.

Support User Acceptance Testing alongside internal product and engineering teams.
Partner with teams across all 17 television markets to resolve technical issues and maintain a consistent, high-quality digital presence nationwide.
Provide after-hours on-call support to ensure service continuity for critical issues
Actively use and champion AI tools (including LLM assistants, prompt-based workflows, and automation platforms) to improve support speed and quality.
Identify repetitive or manual workflows that can be optimized with AI - being sure to prototype and document solutions.
Collaborate with the AI Enablement team to pilot new tools, share learnings across markets, and help scale what works.
Develop, maintain, and improve SOPs that elevate user satisfaction and streamline content workflows.
Create clear training materials and documentation that empower market teams to self-serve and adopt new tools confidently.
FOX Television Stations is looking for a Support Specialist to join our Digital Operations & Support team.
As a Support Specialist you will ensure the end-to-end technical delivery of best-in-class experiences across our local news digital platforms.

Hands-on experience with content management systems and digital publishing workflows.
Experience with Slack-based operations, project management tools (Jira, Asana), or internal tooling administration.
Strong written and verbal communication skills - you can explain technical issues to non-technical audiences.

Proficiency with digital analytics and QoS tools - Conviva, DataDog, and Adobe Analytics are a plus.

Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $100,000.00-110,000.00 annually for high cost labour markets such

This listing is sourced directly from Foxtvst West's careers page and normalized into a canonical job model.