Mintlify

Mintlify

Solutions Engineer - Post Sales

San Francisco · Mid

Sponsorship not specifiedDetected 175 days ago
JavaScriptHTMLCSSGitStakeholder ManagementSalesforceCRMCustomer SuccessCommunication

About the role

  • Each new hire has a huge impact on shaping the company's trajectory. - Culture of slope over y-intercept https://mattrickard.com/hire-slope-not-intercept: We value learning velocity, grit, and unapologetically unique personalities.

Responsibilities

  • Coordinate 60% of your time with our overseas vendor partners-assigning work, conducting quality reviews, and ensuring deliverables meet Mintlify standards
  • Debug migration issues, write custom scripts, and build technical solutions when complexity requires direct engineering work
  • Maintain proactive communication throughout migrations (30% of time), setting expectations, providing updates, and building confidence in the process
  • Partner with product and engineering teams (10% of time) to prioritize and ship critical features or fixes that accelerate scaled customer success

Requirements

  • Technical depth: Strong proficiency in web technologies (HTML, CSS, JavaScript, Git) with ability to write code, debug issues, and architect technical solutions independently
  • High-volume execution: Track record of managing high-velocity technical implementations or onboarding programs in B2B SaaS
  • Strong proficiency in web technologies (HTML, CSS, JavaScript, Git) with ability to write code, debug issues, and architect technical solutions independently
  • Experience with documentation platforms (Docusaurus, GitBook, ReadMe, etc.), MDX, or static site generators; familiarity with customer success tools like Salesforce, Vitally, or ChurnZero

Nice to have

  • Experience with documentation platforms (Docusaurus, GitBook, ReadMe, etc.), MDX, or static site generators
  • familiarity with customer success tools like Salesforce, Vitally, or ChurnZero

Compensation

  • Annual team offsite (previously went to Alaska, Hawaii)

Benefits

  • Competitive compensation and equity
  • 20 days paid time off every year
  • $420/mo. wellness stipend
  • 100% coverage for Health, dental, vision
  • Work with the Head of Post-Sales/CS to design and implement CRM tracking systems, customer health score models, and operational dashboards for the scaled segment
  • Experience building operational infrastructure-CRM workflows, health scoring models, customer communication systems-ideally from 0 to 1

Company info

  • Culture of slope over y-intercept https://mattrickard.com/hire-slope-not-intercept: We value learning velocity, grit, and unapologetically unique personalities.
  • Own 6+ migrations per week for SMB and Mid-Market customers, serving as the technical quarterback from kickoff through go-live (10-12 day cycles)
  • Build and own a scalable system for communicating new features and product improvements to scaled customers on a weekly basis
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This listing is sourced directly from Mintlify's careers page and normalized into a canonical job model.