Ngs

Coordinator, Social Media Community Engagement

Washington, DC

No sponsorshipDetected 31 days ago

Strategic CommunicationsContent CalendarsResearchCommunication

About the role

This role reports to the Senior Manager, Social Media.
Credentials in digital marketing, direct marketing or social media.
Supervision No direct reports Salary Information The National Geographic Society offers a competitive and holistic total rewards package.

Support scheduling daily publishing of content across all social channels (Instagram, Facebook, LinkedIn, Threads and YouTube), keeping the team's content calendar up to date.
With support from the supervisor, implement the Society's community engagement efforts across all social media channels. Monitor, respond to and engage with comments, DMs, mentions and tags that reflect the Society's brand voice.
In moments of crisis, work with the supervisor to support crisis communication protocols for social media.
Build and refine social listening reports to actively monitor content and conversations about the Society and the larger National Geographic brand.
Develop social listening reports for campaigns, reputational risks or as needed.
Support regular reports to track community engagement KPIs, including engagement, sentiment and growth.
Hybrid - At the Society, we believe in the advantages of coming together to build community, mentor and learn from colleagues, and connect more deeply with our mission.

Experience with digital social media tools (e.g., Sprout Social, Hootsuite or Sprinklr), including calendaring, analytics, community management and social listening.

every Tuesday and Wednesday.
Candidates must be legally authorized to work in the United States.
This position is not eligible for visa sponsorship.
W e encourage you to apply even if your experience is not a 100% match with the position.
We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.
Bachelor's degree preferred.

Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations.
The salary range for this position accounts for a wide range of factors including but not limited to organizational need; specific skill sets; experience and training; certifications; and more.
At the National Geographic Society, individuals are typically hired at or near the starting point of the salary range for their role, and compensation decisions are dependent on the facts and circumstances of each case.
The hourly range for this position is $25.13 - $26.45.

Collaborate with Integrated Brand Marketing colleagues to share social listening insights to support overall brand health.
Educational Background
The National Geographic Society offers a competitive and holistic total rewards package.

Monitor social media for potential opportunities for the Society to engage in cultural moments and conversations beyond owned posts with guidance from the supervisor.
Monitor Explorers' social media accounts, work with the supervisor to strategically engage and elevate high-quality user-generated content (UGC) to showcase stories from a diverse range of National Geographic Explorers.
Research emerging creators worth nurturing into deeper relationships.
Coordinate with colleagues across the Communications, Brand and Marketing team, program teams and our Explorers on accurate, timely responses to social media questions.
Identify comments that pose potential reputational risks or community backlash to Senior Manager, Social Media and work with them to track and de-escalate comments before they become a crisis.
Monitor social media sentiment, trends and behavioral signals across platforms.
Use social listening to discover untagged mentions relevant to our brand as well as real-time marketing moments for proactive community engagement.
Conduct regular social listening and competitive audits.

This listing is sourced directly from Ngs's careers page and normalized into a canonical job model.