Replit
Support Specialist
Foster City, CA · Mid · Full-time
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About the role
- With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
- You'll be the voice of our users, bubbling up patterns and feedback to Replit's Product and Engineering teams so we can keep improving.
- We use tools like Zendesk, Linear, Slack, Stripe, Orb and Replit itself to get the job done.
Responsibilities
- Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit
- Directly contribute to and maintain the Support's Team's Knowledge Base
- Own and manage escalated customer interactions that are complex, sensitive, or high-impact, driving resolution across stakeholders.
- Help shape and refine support processes as the team and product continue to grow
- Ability to work efficiently in fast-paced, high-volume support environments
Requirements
- Experience with support platforms (Zendesk), payment systems (Stripe, Orb), and ticketing workflows
Nice to have
- Has used Replit in the last 3 to 6 months.
- Experience with AI tools (Claude, ChatGPT, etc.)
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
- This is a full-time role that can be held from our Foster City, CA office.
Skills
- 4+ years of customer support experience
- Excellent communication skills and a proactive approach to asking questions and resolving ambiguity
- Strong time management and ticket triage skills
- Comfortable working in a metrics-driven environment
- Able to work independently while collaborating effectively with cross-functional teams
Compensation
- 💰 Competitive Salary & Equity
Company info
- Work directly with Replit customers via support tickets to solve account, billing, and product issues, while meeting daily ticket volume and resolution time targets
This listing is sourced directly from Replit's careers page and normalized into a canonical job model.