NCL Bahamas
App Systems Admin
Miami, Florida
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About the role
- Troubleshoot logs, databases, interfaces, and transactions.
- Ensure data integrity and compliance with company policies.
Responsibilities
- Administer, maintain, and configure SPMS environments, including users, roles, permissions, and operational settings.
- Provide Level 2 and Level 3 support for shipboard and shoreside application issues in a 24/7 operational environment.
- Partner with vendors, technical teams, and business stakeholders to resolve incidents and support operational continuity.
- Develop SQL queries, reports, and data extracts to support operational and business needs.
- Perform data validation and reconciliation.
- Support integration between SPMS, POS, reservation, financial, and third-party hospitality systems.
- Troubleshoot interface failures, data synchronization issues, and support integration testing.
- Support new-build, dry dock, rollout, upgrade, testing, UAT, and production deployment activities.
- Document configurations, procedures, and process improvements.
- Support security standards, user provisioning, access reviews, audit requests, and compliance requirements.
Requirements
- At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent.
- Bachelor's degree in information technology, Computer Science, Hospitality Technology, or equivalent practical experience.
Skills
- Experience with one or more of the following is preferred:
- Oracle Database, SQL, PL/SQL, and Windows Server
- Application integrations, XML/JSON, REST/SOAP APIs
- Reporting tools such as Crystal Reports, SSRS, Power BI, or Jasper Reports
- ServiceNow or similar ticketing platforms
- Network/server troubleshooting and hospitality systems architecture
- Preferred Experience
- At a Glance
- Brand Overview
- Norwegian Cruise Line
Benefits
- Perform upgrades, patches, deployments, and system health monitoring.
Company info
- Regent Seven Seas Cruises
- It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
- They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
- All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
- Oceania Cruises
- New Releases
- Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.
- The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
This listing is sourced directly from NCL Bahamas's careers page and normalized into a canonical job model.