24 Hour Home Care - Corporate Division

Operations Manager

Concord, CA · Staff+

Sponsorship not specified$105k-$115kDetected 29 days ago

ComplianceCRMPerformance ManagementCustomer SupportCommunicationProblem SolvingTime ManagementMicrosoft Office

About the role

Monitor referral-to-start processes, ensuring timely follow-up, task completion, and progression of new client services
Oversee customer service interactions, resolving escalations and ensuring timely, accurate communication and documentation
This role is responsible for translating established processes into reliable local execution, managing frontline teams, and maintaining operational discipline.

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24
Supervise and develop frontline staff, setting priorities, monitoring performance, and reinforcing accountability
Identify and resolve operational issues, escalating risks and driving solutions to maintain service continuity
Maintain accurate documentation and operational tracking to support compliance and performance visibility
The Manager, Operations oversees day-to-day operations for a single branch or local market, ensuring consistent execution of service delivery, staffing readiness, and customer support.

You are a passionate and performance-driven t eam player, eager to take on a key role in our company's growth.
3-5+ years of experience in operations, staffing, scheduling, customer service, or care delivery environments
Experience supervising frontline teams in a fast-paced, service-oriented environment
Familiarity with onboarding workflows, scheduling coordination, and service delivery operations
Ability to travel up to 25%
Experience in healthcare, home care, disability services, or similar regulated environments preferred

Experience managing day-to-day operations for a branch, site, or local market preferred
Proficiency in Microsoft Office
experience with CRM or workflow systems preferred

Operational execution and workflow management
Staffing coordination and scheduling readiness
Customer service and escalation resolution
Team supervision and performance management
Problem-solving and decision-making
Communication and cross-functional coordination
Time management and task prioritization
Accountability and attention to detail
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.
Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
By Email: info@dcba.lacounty.gov
By Web: https://dcba.lacounty.gov/contact-us/

Coordinate staffing readiness, onboarding progress, and scheduling to support timely service starts and coverage needs

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
Work with Purpose. Make a Real Impact.
At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.
Watch this short video to see the heart behind our work and the impact our teams create every day.
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently.
As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
Work with Purpose.
Make a Real Impact.
At 24 Hour Home Care, we believe everyone deserves to live safely and independently.
Our team makes that possible for the communities we serve.
From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.

This listing is sourced directly from 24 Hour Home Care - Corporate Division's careers page and normalized into a canonical job model.