Coupa Software Inc Ats 1

VP, Americas Customer Success

Atlanta, USA · Vp

Sponsorship not specifiedDetected 363 days ago

Product ManagementProduct StrategyCRMCustomer SuccessLeadershipCommunicationCollaborationProblem Solving

About the role

Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

Develop and execute a Customer Success strategy to enhance customer engagement, satisfaction, product utilization and retention, collaborating with global peers to ensure a consistent and high-quality customer experience across all regions.
Continuously optimize the customer journey, ensuring a seamless experience from onboarding to renewal and expansion.
Develop proactive strategies to improve customer retention and adoption rates and minimize churn.
Collaborate with Sales teams to ensure timely contract renewals and expansions, preserving and growing GRR and NRR.
Lead the Americas customer value management teams to ensure the consistent delivery of high-quality, value-added engagement, driving customer outcomes and ensuring operational excellence.
Build, mentor, and lead a team of customer value managers and leaders.
Ability to drive change and foster innovation.
The Vice President (VP) of Americas Customer Success will lead and scale our Americas customer value teams.
You will partner with internal and external delivery leaders during implementation of the software, and partner with Sales leadership to ensure the smooth renewal of customer entitlements in partnership with Sales.

We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
What You Will Bring to Coupa: 10+ years of experience in customer success and/or professional services, with at least 5 years in a senior leadership role.

10+ years of experience in customer success and/or professional services, with at least 5 years in a senior leadership role.
Proven track record of managing large, distributed teams and scaling customer success operations.
Deep experience in SaaS or technology services industries with a focus on customer satisfaction, renewals, and expansion.
Exceptional communicator and relationship builder across diverse stakeholder groups including business, technical, and executive.
Strong operational acumen with experience managing financial and business KPIs.
Excellent leadership, communication, and interpersonal skills.
Data-driven decision maker who can balance short-term needs with long-term goals.
Ability to work cross-functionally and influence at all levels of the organization.

Lead the usage of customer success platforms, CRM systems, and analytics to monitor customer health, forecast retention, and track key success metrics.

At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹
We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹
Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Implement best practices and processes that guide customers through each stage of the lifecycle.
Identify risk signals early and implement targeted intervention plans to retain customers.
Partner with Sales, Product, Marketing, Partners, Services, Enablement, and Operations teams to align on customer needs, deliver innovative solutions, and ensure customers achieve their desired outcomes.
In this critical leadership role, you will be responsible for leading the programs, processes, and methodologies that drive ongoing value realization, adoption and utilization, retention, and long-term partnerships with Coupa's customers in the Americas.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment.

This listing is sourced directly from Coupa Software Inc Ats 1's careers page and normalized into a canonical job model.