Clariti Cloud Inc.

Clariti Cloud Inc.

Principal Implementation Consultant

CANADA Remote · Principal

Sponsorship not specified$30k-$40kDetected 5 days ago
Stakeholder ManagementSalesforceProcess ImprovementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingPublic Speaking

About the role

  • Join our mission to provide governments with exceptional experiences so they can do the same for their communities!
  • We empower governments to deliver exceptional citizen experiences.

Responsibilities

  • We empower governments to deliver exceptional citizen experiences.
  • Lead the full implementation lifecycle for Clariti's most complex customer deployments, from discovery and solution design through configuration, testing, training, and go-live, ensuring each phase meets defined success criteria and customer expectations.
  • Anticipate implementation risks before they materialize; diagnose root causes quickly when issues arise and drive resolution with precision and minimal disruption to the customer.
  • Manage implementation workplans, milestones, and customer-facing deliverables across concurrent projects, maintaining clarity on priorities and proactively surfacing blockers to the appropriate project team members.
  • Serve as the primary functional point of contact for customer project teams throughout the implementation, building trust through deep product knowledge, reliable follow-through, and clear communication.
  • Facilitate working sessions, workshops, and check-ins with customer stakeholders, guiding them through configuration decisions, workflow design, and change readiness in a way that builds confidence and drives adoption.
  • Document implementation decisions, configurations, and lessons learned in a way that is useful to the customer and reusable by the broader PS team.
  • Strong configuration and solution design skills, with the ability to translate business requirements into practical platform configurations and identify the right approach for the customer's context.
  • Background in business process mapping, workflow design, or organizational change management.

Requirements

  • brings deep knowledge of how Clariti's platform is applied across different customer contexts.
  • Experience with Salesforce-based platforms or GovTech/civic technology ecosystems.

Nice to have

  • a recognized subject matter expert, trusted customer advisor, and functional authority within the Professional Services organization.
  • At this level, you bring hard-won, hands-on expertise to the most complex and ambiguous customer situations.
  • You're the person on the ground who makes delivery work.
  • 12+ years of hands-on experience implementing enterprise software in a SaaS, professional services, or government technology environment.
  • Demonstrated track record of independently owning and delivering complex, multi-workstream implementations from discovery through go-live with minimal oversight.

Compensation

  • We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family

Company info

  • Diagnoses complex configuration and workflow problems accurately; develops practical, well-reasoned solutions and communicates them clearly to customers and internal teams.
  • Join our mission to provide governments with exceptional experiences so they can do the same for their communities!
  • Check out our 'About Us' page for a deep dive into our product and what makes us exceptional.
  • Translate complex customer requirements into practical, scalable configuration solutions; make sound product functionality trade-offs and clearly communicate the implications of each approach to customers and internal teams.
  • Help customers understand trade-offs between different configuration approaches, recommending solutions that balance their immediate needs with long-term maintainability and product alignment.
  • Maintain rigorous attention to detail across all deliverables; consistently produce work that requires minimal rework and reflects the quality customers expect from a senior practitioner.
  • Act as a reliable source of implementation knowledge for colleagues across PS, Product, and Customer Success, fielding technical questions, participating in handoffs, and contributing to a shared understanding of how customers use the product.

Visa & Work Authorization

  • We empower governments to deliver exceptional citizen experiences
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This listing is sourced directly from Clariti Cloud Inc.'s careers page and normalized into a canonical job model.