Holland Knight
IT Support Senior Specialist
Atlanta · Senior
Sponsorship not specifiedDetected 7 days ago
AndroidVendor ManagementCustomer SupportCiscoVoIPCommunicationProblem SolvingMicrosoft OfficeMicrosoft Teams
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com.
- Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file.
- Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature.
Responsibilities
- Support all PCs, phones, IT peripherals and IT infrastructure in the office
- Document work in IT incident ticketing system thoroughly
- Provide support to incidents that are escalated from IT Technicians and Specialists and the Service Desk
- Coach and support IT Technicians and Specialists
- Provide technical support during events, conferences and meetings, on site and off site as needed
- Support office administration activities, projects and priorities as assigned
Requirements
- Experience supporting and troubleshooting Cisco VoIP phone and voicemail system
- Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams
- Experience using and supporting Apple and Android mobile devices and OSes
- Experience with one or more legal industry applications, especially iManage, IntApp Time, or others used by Holland & Knight
- Experience configuring and supporting printers and multifunction devices
- Experience using ServiceNow to log IT Incidents
- General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.)
- Experience supporting and troubleshooting audio-visual equipment
- Strong and proven analytical and problem solving skills
- Ability to work well with others in a team environment with minimum or no supervision
- Total of 5+ years' within a Corporate environment and technical support experience
- Demonstrated experience supporting and troubleshooting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word - especially escalated requests
- Network troubleshooting knowledge
- Strong customer service orientation, with a can-do attitude and follow-through skills
Company info
- We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
- This position is based in Atlanta, GA.
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