SmartVault
Customer Onboarding Manager
Houston, US
No sponsorshipDetected 48 days ago
Project ManagementSalesforceOnboardingCustomer SuccessLeadership
About the role
- The Job Are you passionate about technology and love helping people succeed?
- Join SmartVault as a Customer Onboarding Manager and play a pivotal role in shaping the customer experience from day one.
- You thrive on learning new technologies quickly and have a knack for explaining complex concepts in a way that clicks, whether you're talking to a tech guru or a first-time user.
Requirements
- 2-3 years experience in Customer Onboarding and/or services function and implementing SaaS solutions.
- Project Management Skills Track record of proactively resolving escalated client service issues while sharing insights with the organization.
- Experience establishing and growing relationships with all levels within enterprise organizations from Director to C-Suite.
- Ability to improve team processes and direction.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Company info
- SmartVault is a cloud-based document management and file-sharing solution for small-to-medium-sized businesses, professional accountants, and bookkeepers.
- In 2017, SmartVault became part of the GetBusy Group, which is AIM-listed and currently trading on the London Stock Exchange.
- SmartVault continues to operate as a wholly owned subsidiary in the US, but we are now part of a much larger global team with expanded products serving the US, UK, and Australia/New Zealand markets.
- SmartVault Team Culture and Values SmartVault is a collaborative environment, where the number one goal is to solve problems for our customers.
- We use data to make informed decisions, and we work hard to be transparent with each other and with our customers.
- Our ultimate purpose is to make people's lives better at work, so they can focus on higher-value activities in their business or personal lives.
- Learn more about our business and our values.
- Benefits of Working at SmartVault We're striving to make SmartVault the best place to work in Houston.
- We work in a relaxed environment that emphasizes work/life balance.
- Our health benefits are top-notch, vacation time is generous, and we encourage community involvement with time off to volunteer.
- We also offer hybrid remote working.
- Learn more about our benefits.
- We value diversity at SmartVault, and we're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.
- We actively encourage applications from people of all backgrounds and cultures and believe that a diverse team helps build the best products, deliver the best services, and tackle the diverse and exciting challenges we face.
- Sponsorship is not available at this time.
- PRE-EMPLOYMENT CHECKS We take the security of our business and our duty of care to our customers and their data very seriously, so we need to check that you don't have any adverse history that could pose a legitimate security risk to our business or customers.
- To do this, we perform background checks on you if you are offered the job.
- We will not discriminate unfairly against you based on any information revealed in those checks.
- HOW WE USE YOUR PERSONAL DATA We take data protection very seriously at GetBusy.
Visa & Work Authorization
- Sponsorship is not available at this time
Apply directly at SmartVault →Create a free account for alerts like thisView SmartVault immigration profile
This listing is sourced directly from SmartVault's careers page and normalized into a canonical job model.