Lucidworks
Search Engineer, Technical Support (Government Sector) - EVERGREEN ROLE
Remote - US
No sponsorship$104k-$143kDetected 380 days ago
PythonJavaRubyAWSGCPAzureKubernetesLinuxMachine LearningDeep LearningData ScienceSalesforceCRMCustomer SuccessCustomer SupportZendeskCiscoCommunicationProblem Solving
About the role
- You will be responsible for assisting clients directly in resolving any technical issues they encounter, as well as answering questions about the product and feature functionality.
- You will work closely with internal teams such as Engineering and Customer Success to resolve a variety of issues, including product defects, performance issues, and feature requests.
- This role requires excellent problem-solving skills and attention to detail, strong communication abilities, and a deep understanding of search technology.
Responsibilities
- 3+ years professional experience in a customer facing level 2-3 tech support role
Requirements
- The successful candidate will demonstrate a passion for delivering an outstanding customer experience, balancing technical expertise with empathy for the customer's needs.
- US Citizenship required due to government contracts
- 2+ years of hands-on experience experience with Search technologies such as Apache Lucene/Solr.
- Experience with technical support CRM systems (Salesforce, Zendesk etc.)
- Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes
- Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.)
- Proficiency with Unix/Linux systems (command line navigation, file system permissions, system logs and administration, scripting, networking, etc.)
Nice to have
- BS or higher in Engineering or Computer Science is preferred
- Experience working in a startup or similarly fast-paced, high-growth environment preferred.
Compensation
- $104k-$143k
Benefits
- Knowledge of data science and machine learning concepts
Company info
- Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations.
- We believe that the core to a great digital experience starts with search and browse.
- Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need.
- Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees.
- Lucidworks believes in the power of diversity and inclusion to help us do our best work.
- We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.
- Ability to clearly communicate with customers by email and phone
Visa & Work Authorization
- US Citizenship required due to government contracts
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This listing is sourced directly from Lucidworks's careers page and normalized into a canonical job model.