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Transactions Support, Analyst - QC - (REMOTE)

Québec City, Canada · Contract

Sponsorship not specifiedDetected 14 days ago
HubSpotCRMCustomer SupportLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingAdaptabilityOrganizational Skills

About the role

  • This role is work-from-anywhere in Quebec, Canada. **Please note: This is a 6-month, fixed-term contract position. ** Who is eXp?
  • As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate.
  • The role ensures that information is accurately organized, properly documented, and efficiently shared between agents, internal teams, and external stakeholders.

Responsibilities

  • This position supports Transaction Analysts by ensuring the accuracy and integrity of transaction data, including processing updates and corrections, managing rejected offers, bank referrals, HubSpot records, and BCP files, as well as coordinating external invoice requests with partner agencies.
  • In a fast-paced, high-volume environment, this role requires strong organizational skills, exceptional attention to detail, and the ability to effectively manage multiple priorities while maintaining consistency and reliability.
  • The Transaction Support Agent is proactive, highly organized, and service-oriented, providing dependable operational support to help ensure smooth workflows and accurate data management throughout the entire process.
  • Partner with internal tech and training teams to pilot, localize, and operationalize new technology rollouts.
  • Provide frontline support to agents and staff on transactions, system navigation, and tech compliance workflows.
  • Agent & Staff Enablement: Lead or co-facilitate provincial training sessions on regulatory updates and new systems.
  • Collaborate with national teams to tailor training resources for provincial requirements.
  • Maintain a resource library or knowledge base to reduce repetitive agent inquiries.
  • Remain adaptable and willing to help How you will make an impact: Perform designated job tasks efficiently and within the provided time frame.
  • Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels.

Requirements

  • High school diploma required or equivalent years of applicable experience Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

Skills

  • Come join us!
  • Attend virtual meetings, provide updates on progress, and actively participate in discussions.
  • Adhere to company policies and guidelines, including data security and confidentiality.
  • Complete assigned projects, assignments, or tasks with attention to detail and quality.

Benefits

  • Education & Experience: High school diploma required or equivalent years of applicable experience Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
  • Continuously update job knowledge by participating in training opportunities or self-directed learning.

Company info

  • We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.
  • As such, eXp is proud to be an Equal Opportunity Employer.
  • We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Equal opportunity

  • What eXp provides: Fully remote environment Amazing company culture EEO Statement: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.

Visa & Work Authorization

  • l conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law
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