Accorhotel
Front Office Agent
Los Angeles, CA, United States
Sponsorship not specifiedDetected 1 day ago
ResearchCommunicationProblem Solving
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Company Description At Fairmont, our passion is to connect our guests to the very best of our destinations.
- From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features.
- Add engaging service, and the result is an unforgettable guest experience.
Requirements
- We welcome you as you are and you can find a job and brand that matches your personality.
- Ability to work well under pressure in a fast paced environment
Nice to have
- Consistently offer professional, friendly, and engaging service
- Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions
- Provides a warm welcome and assists guests according to Fairmont Hotels & Resorts Brand Standards
- Remains observant and responds to each guest who approaches the Front Desk and the Mobile Check-In Station
- Acts as Lobby Ambassador of Fairmont Hotels & Resorts by providing an excellent first impression and engaging with guests in the Lobby
- Ensures that the entire Front Office and the surrounding areas including Lobby, Concierge, and Front Desk is continuously clean and tidy
- Is an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression
- Greets all guests courteously, using the guest's name whenever possible
Skills
- Fluent spoken and written English
- Your experience and skills include:
- Ability to communicate fluently with our guests and associates
- Must be able to handle a multitude of tasks in a fast-paced, ever-changing environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previous PMS experience an asset
- Computer literate in Microsoft Window applications an asset
- Must be able to type 25 words per minute
- Must possess a professional presentation
- Must be flexible in terms of working hours
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
Company info
- Company Description
- At Fairmont, our passion is to connect our guests to the very best of our destinations.
Equal opportunity
- Equal Opportunity Employer EEO M/F/V/D
Visa & Work Authorization
- Visa Requirements: Must provide proof of eligibility to be employed in the United States of America
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This listing is sourced directly from Accorhotel's careers page and normalized into a canonical job model.