ShopMy
Senior Manager, Client Strategy Enablement
New York, NY · Senior
Sponsorship not specified$140k-$160kDetected 1 day ago
SalesValuationCustomer SuccessLeadershipCommunicationMentoring
About the role
- You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things.
- If you're excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we'd love to meet you.
- Turn opportunities identified with Client Strategy leadership into scalable programming - from evergreen learning agendas to targeted trainings tied to launches - Coach for performance.
Responsibilities
- Build the post-sales enablement engine. Own ShopMy's post-sales enablement function end to end, setting strategy across enterprise, growth, and SMB segments
- Create targeted content that drives commercial outcomes.
- Develop and maintain onboarding materials, objection-handling resources, new product communications, messaging guides, client conversation frameworks, and playbooks that Client Strategy Managers actually use - partnering with Product and Product Marketing to keep them accurate, current and on-brand
- Design and run training. Build the onboarding ramp programs for new Client Strategy hires and ongoing training on product launches, commercial instincts, and core skills that raise the floor across the team
- Coach for performance. Partner with Client Strategy leadership to embed coaching into the team's rhythm - Gong call reviews, deal deep dives, and skill-building - so Client Strategy Managers continuously improve where it matters most.
- Operate cross-functionally. Serve as the bridge between Client Strategy and key partners across Product, Product Marketing, and GTM teams - translating cross-functional context into the right support for Client Strategy Managers
- Building an enablement function from zero
- Proven track record building programs at scale for customer-facing teams - this org is 40+ people today
- Instructional design that drives adoption - a track record of building content and training that busy post-sales teams actually use because it helps in real client situations
- Self-starter, comfortable building from zero in ambiguity
Requirements
- Commercial context experience in sales, post-sales, or customer-facing enablement (driving growth outcomes, not just service outcomes)
- Experience in a product-led org
- You Are Energized By:
Nice to have
- Experience standing up a post-sales, customer enablement, or revenue enablement function for the first time
- Background as a CSM, AE, or other commercial customer-facing role before moving into enablement
- Experience supporting teams through major product launches and rollout motions
- AI-forward. experience with core AI tools and evidence of thinking about enablement in an AI-first way
- NYC-based is a plus, but not required
- 401k program (3% automated contribution from ShopMy!)
- Wellhub Membership
- Company retreats
Skills
- Join ShopMy - Powering the Future of Digital Marketing
- About the Role…
Compensation
- In compliance with New York Pay Transparency Law, the salary range for this position is as shown.
Benefits
- Turn opportunities identified with Client Strategy leadership into scalable programming - from evergreen learning agendas to targeted trainings tied to launches
- 5-8 years in enablement, learning, or capability building at a high-growth B2B company
Company info
- What We Are Looking For:
This listing is sourced directly from ShopMy's careers page and normalized into a canonical job model.