Aptiv
Senior Member of the Technical Staff - Customer Technical Support
USA Washington DC - WR · Staff+ · Contract
Sponsorship not specified$130k-$180kDetected 30 days ago
PythonRustC++GitKubernetesCI/CDLinuxDevOpsCybersecurityProcess ImprovementPrivacy LawCustomer SupportHardware DesignTCP/IPVoIPCommunicationCollaboration
About the role
- If you're a curious and collaborative engineer, someone excited about tackling hard problems and finding innovative solutions, you will love being part of our group.
- You will need to be sharp and self-driven to jump into our labs and duplicate customer environments, systems, and devices.
- You will master skills in a wide range of Wind River tools such as IDEs, compilers, etc., to understand customer setups, anticipate or investigate possible root causes, and provide high-quality solutions.
Responsibilities
- Senior Member of the Technical Staff - Customer Technical Support
- You will work closely with end-users, stakeholders, and developers within Wind River customer support operations to assess, troubleshoot, and solve complex multi-layered issues (hardware, software and everything in between).
- Develop technical content for online support site
- Participate in support process improvement activities
- Mentor local and global Customer Support Engineers
Requirements
- Experience in DevOps CI/CD, Dockers, Kubernetes, Git (or Github /Gitlab).
- Experience in Linux and Windows host environments.
- Familiarity of major processor families: PowerPC, Intel and ARM and RISC-V, including multi-core.
- Self-managed, fast learner with the desire and ability to master new technologies.
Nice to have
- Communicate effectively with account teams on customer issues
- Handle customer and defect escalations
- Considered as expert in some areas of products
- Proactively contribute content to the various Knowledge Bases within Wind River
- BS or MS in Computer Science or related majors.
- 8-12 years experience with RTOSes like embedded Linux required with 3-5 years of customer facing role experience preferred.
- Knowledge and experience working with binary Linux distributions (Debian, CentOS).
- Understanding and experience in high level languages and application of C/C++ RUST, Python etc.
Compensation
- The annual base salary range for this role's listed grade level is $130000 to $180000 plus a bonus for Washington, DC, residents.
- Salary ranges are determined through interviews and a review of the education, experience, knowledge, skills, location, and abilities of the applicant, and equity with other team members.
Benefits
- Employees in this role are also eligible for the following benefits in accordance with the terms of the
Company info
- health, dental, vision insurance, life insurance, flex time off, eligibility to enroll in 401k, and 12 paid holidays
- Communicate effectively with customers to resolve their problems
- Our customers use our Wind River Systems Products (on-prem and SaaS) to develop cutting-edge IoT and embedded system devices that will enable the next generation of technology user experiences.
- Support customers who are encountering problems on Wind River's products
- Provide support and training to internal customers
- If needed act as single point of contact (Premium Support Engineer) for Premium Support Customers
- Document Problems for Knowledge Base so that customers may solve similar problems on their own in the future
- May need to provide on-site support and training to customers
This listing is sourced directly from Aptiv's careers page and normalized into a canonical job model.