NielsenIQ

NielsenIQ

Head of U.S. Manufacturer Renewals

Chicago, IL, United States

Sponsorship not specified$177k-$185kDetected 5 days ago
Data AnalysisData VisualizationStakeholder ManagementCRMAccount ManagementForecastingProcess ImprovementPerformance ManagementContract ManagementCustomer SuccessAccount RetentionResearchLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

  • Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.
  • All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion.
  • Final hiring decisions are made exclusively by humans.

Responsibilities

  • Drive continuous improvement initiatives to increase renewal rates, reduce churn, and expand customer lifetime value.
  • Lead, mentor, and develop a high-performing team of renewal managers and specialists.
  • Own and deliver on renewal revenue targets and key performance indicators (KPIs).
  • Implement best practices to improve renewal execution, including standardization of processes and tools.
  • Ensure proactive customer engagement strategies are in place to drive renewals and customer satisfaction.
  • Partner with Customer Success, Sales, and Support teams to address risks, escalations, and opportunities.
  • Collaborate with Sales, Customer Success, Finance, Operations, and Product teams to ensure alignment across the customer lifecycle.
  • Support broader organizational initiatives such as pricing strategy, contract structures, and customer programs.
  • Drive operational excellence through process improvement, automation, and scalability initiatives.
  • Demonstrated success developing and executing renewal strategies that have resulted in measurable improvements in retention, reduced churn, and sustained revenue growth.

Requirements

  • Candidates must be based in the United States, with a preference for those located in the Central or Eastern Time Zones to support cross-regional collaboration.
  • As required for leadership meetings, customer engagements, and team development
  • Travel: As required for leadership meetings, customer engagements, and team development

Nice to have

  • Experience within consumer intelligence, market measurement, data analytics, research, media, technology, or information services industries.
  • Proven success managing organizations through acquisitions, organizational change, and business transformation initiatives.
  • Familiarity with enterprise CRM and revenue platforms such as MS Dynamics, Power BI, or comparable technologies.
  • Proven leadership experience in renewals, customer success, account management, or related revenue-focused roles.
  • Strong track record of meeting or exceeding revenue and retention targets.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong communication and stakeholder management abilities.
  • Ability to thrive in a fast-paced, matrixed, and global organization.

Compensation

  • This role has a market-competitive salary with an anticipated base compensation of the following range: $177,000.00 - $184,800.00.

Benefits

  • Comprehensive healthcare plan (medical, Rx, dental and vision)
  • Flexible spending accounts and Health Savings Accounts (including company contributions)
  • 401(k) retirement plan including company matching contributions
  • Disability insurance
  • Tuition Reimbursement
  • This role is also eligible for a sales-based incentive or performance-based bonus.
  • Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.
  • Volunteer time off
  • LinkedIn Learning

Company info

  • https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
  • NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
  • In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.
  • With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™.
  • NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
  • For more information, visit NIQ.com
  • Want to keep up with our latest updates?
  • Develop targeted retention strategies for key accounts and high-risk customers.
Apply directly at NielsenIQ →Create a free account for alerts like thisView NielsenIQ immigration profile

This listing is sourced directly from NielsenIQ's careers page and normalized into a canonical job model.