Rimini Street
Sr. Support Engineer, VMware
Remote United States, USA · Senior
Sponsorship not specified$128k-$160kDetected 68 days ago
Agentic AISAPERPCustomer SupportLeadershipCommunicationProblem Solving
About the role
- Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting
Responsibilities
- Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience
- Collaborate with team members in a virtual team environment to extend field experience to different client situations
Requirements
- Expertise with VMware including full life-cycle implementation experience, configuration, and administration of VMware
- Knowledge of VMWare maintenance/patching mechanics and VMware architecture
- Knowledge of any of the following products is also beneficial: Dell VxRail, VCF, Aria Automation, Horizon View and VMware TKG.
Nice to have
- Replicate reported issues as needed for troubleshooting
- Provide new or modified configuration to resolve incidents
- Advise end users on application functionality and capabilities
- Recommend changes to client training based on incident volumes and trends
- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
- Participate in a 24x7x365 On Call rotation with other team members.
- This position is required to support clients in specific business hours
Skills
- Superb trouble-shooting skills and tenacity in problem solving
- Strong knowledge of key application functionality
- Excellent English communication skills - verbal & written are required
- Attention to detail and the ability to learn quickly
- Extreme focus on Client satisfaction
- Ability to work calmly and professionally in high pressure situations
- The ability to work remotely from a home-based office in a virtual environment
- Bachelor's Degree in computer science or related field or equivalent experience
- Fluent English
- Candidates must be based in the United States and have US Citizenship.
- Desired Qualifications
- Medical, Dental, and Vision insurance
Compensation
- Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.
Benefits
- Disability insurance
- Paid Parental Leave
- Generous Paid time off (PTO)
Company info
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts in six continents for over 425 charities.
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
- Over 2,000 team members in 23 countries
- US and international recognition for industry leadership and philanthropic efforts.
- To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
- We are looking for talented, passionate people to help us build our future at Rimini Street.
Equal opportunity
- Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.
Visa & Work Authorization
- Candidates must be based in the United States and have US Citizenship
Apply directly at Rimini Street →Create a free account for alerts like thisView Rimini Street immigration profile
This listing is sourced directly from Rimini Street's careers page and normalized into a canonical job model.