Pelago
Director, Business Operations
New York, NY · Director · Full-time
No sponsorship$200k-$220kDetected 15 days ago
SQLPatient CareLeadershipCollaboration
About the role
- Pelago is looking for a Director of Business Operations to serve as a strategic right hand to our SVP of Operations and a force multiplier across the business.
- The right candidate understands how businesses actually work - how functions connect, how each leader operates, and what best-in-class looks like across them.
- They can read a P&L, connect financials to operating levers, and translate that understanding into the right priorities.
Responsibilities
- Own Pelago's shift to an AI-native operating model and serve as the internal product manager for Archie, Pelago's AI agent platform - defining use cases, managing the roadmap across functions, and measuring impact.
- Build repeatable AI-powered workflows across the business; keep a sharp external point of view on where the AI landscape is moving and bring it to leadership.
- Own KPI and OKR governance - build accountability structures that work without becoming bureaucracy.
- Structure and run the analytical frameworks leadership uses for high-stakes decisions: performance dashboards, scenario analyses, business cases. You don't need to build the models, but you need to know how to commission, interpret, and act on them.
- Own Pelago's highest-leverage strategic projects from framing through execution - the ones that cross functions and don't have a natural home.
- Parachute into any area facing complexity or underperformance, diagnose root causes, and drive to resolution.
- Build senior and IC-level relationships across every function; move quickly without formal authority by earning trust at every level.
- This person will lead Pelago's shift to an AI-native operating model, drive cross-functional initiatives that don't fit neatly inside any one function, and drop into the business wherever clarity or momentum is missing.
- They use that knowledge to design what doesn't exist yet, not just fix what's broken, and they have the analytical muscle and organizational instincts to bring others along with them.
- You design new operating models from scratch, see what's missing before others do, and influence leaders to reshape how the org works without formal authority.
Compensation
- $200,000 - $220,000 USD
Benefits
- Pelago has scaled to helping hundreds of employers and health plans and has already helped more than 750,000 members better manage their substance use.
- If you're passionate about AI and making an impact on the health of others, join us and make it happen!
- Healthcare or digital health experience a plus; genuine curiosity about the space required.
Company info
- Generous and meaningful equity package
- Full Medical, Dental, & Vision coverage
- 401k Plan
- Unlimited PTO Policy, 10 paid holidays, & company wide "Me Time" Days
- Paid maternity, paternity & new parent leave
- Annual Learning and Development stipend
- Daily lunch in NYC office
- Wellness Reimbursement Program
- Access to Reproductive & Family Planning Care
- Substance Use Support for employees and family members
- We strive to ensure Pelago employees have equitable access to healthcare, wellbeing, time away, and then some.
- At this time, we are unable to offer visa sponsorship for this position.
- Please note that Pelago is dedicated to providing accommodations to candidates upon request.
- If you need accommodations at any point throughout the interview process, please reach out to your recruiter.
- The provided range reflects our US target salary range for this full-time position, which is part of our broader total compensation package, including incentive bonus program, stock options, comprehensive benefits, and incentive pay applicable to eligible roles.
- Individual pay within the range will vary based on a variety of factors like role-related experience and education, internal pay equity, and other relevant business factors.
- At Pelago, we are committed to an equitable and fair pay philosophy and review total compensation for our employees at least twice a year.
- Base Pay Range
- $200,000 - $220,000 USD
Visa & Work Authorization
- At this time, we are unable to offer visa sponsorship for this position.
This listing is sourced directly from Pelago's careers page and normalized into a canonical job model.