Computer World Services Corp
Customer Support Technician II - Windows
Morrisville, NC · Mid
Sponsorship not specifiedDetected 104 days ago
CybersecurityCustomer SupportCommunicationCollaboration
About the role
- Computer World Services is committed to the full inclusion of all qualified individuals.
Responsibilities
- May require on-call support or after-hours maintenance activities
- Support system configuration, installation, and upgrades of operating systems and related software.
- Assist in system capacity analysis and planning to support current and future requirements.
- Support account provisioning, permissions, and access control in accordance with organizational policies.
- Provide support for Windows systems, resolving escalated hardware, software, and operating system issues.
- Support enterprise applications and business systems within the Windows environment.
- Document system configurations, procedures, and troubleshooting steps.
- Maintain accurate records of system changes and maintenance activities.
- Support system deployments, upgrades, and infrastructure projects.
- Ability to monitor system performance and support optimization efforts
Requirements
- Required Skills & Competencies
- Support backup and recovery processes as required.
Nice to have
- Certifications such as CompTIA A+, Network+, or Microsoft certifications
- Experience with Active Directory and enterprise environments
- ITIL Foundation certification
- Experience in federal or government IT environments
- Office and/or customer-site environment
- May involve physical handling of IT equipment
- Knowledge of Windows operating systems (desktop and/or server)
- Familiarity with system administration concepts and tools
Skills
- Strong customer service and communication skills
Benefits
- Perform routine system maintenance tasks, including patching, updates, and system health checks.
Visa & Work Authorization
- Security Clearance
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This listing is sourced directly from Computer World Services Corp's careers page and normalized into a canonical job model.