Checkr
Customer Support Specialist
Nashville, Tennessee, United States
Sponsorship not specified$17k-$21kDetected 14 days ago
Process ImprovementCustomer SupportCommunicationCollaborationTime Management
About the role
- Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date.
- About the team/role Truework, recently acquired by Checkr, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and more.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat, maintaining high standards of empathy, clarity, and professionalism
- Contribute to knowledge base content and process improvement by identifying support trends and customer pain points
- Collaborate cross-functionally with product, operations, and engineering teams to provide feedback and improve the customer journey
- 1+ years of customer support experience in a high-volume environment such as a contact center, SaaS platform, or startup
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
- We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range.
- At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection.
- Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences.
Requirements
- Proven ability to troubleshoot software and hardware issues using multiple platforms and tools
- High proficiency in multitasking and working across systems simultaneously without sacrificing accuracy
Skills
- getting a new job, a new place to live, a car ride, childcare, even a date.
- Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.
- About the team/role
- Think of it like joining a startup within a startup!
Compensation
- For more information on our compensation philosophy, see our website.
- OR Base Salary range (Nashville, TN)
Benefits
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
- In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages.
- Demonstrated resilience, self-management, and commitment to continuous learning and improvement
- A relocation stipend may be available for those willing to relocate to a Checkr hub location.
This listing is sourced directly from Checkr's careers page and normalized into a canonical job model.