Qualys

Qualys

Technical Support Engineer

Raleigh, USA · Mid

Sponsorship not specifiedDetected 112 days ago
PythonBashSQLLinuxJiraSalesforceCustomer SupportTCP/IPDNSFirewallCiscoWiresharkCommunicationCISSPCompTIA

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odds of building a lasting career here

36Risky
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 4 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 100%

Of 15 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 497 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Grow your career internally at Qualys, our best talent comes from within!
  • The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, which addresses the needs of the customer in all stages of the customer service life cycle within Qualys.
  • Applicant will have a deep understanding of network services and how they work from a protocol/configuration level with applications such as Apache/IIS is an advantage, as well as Windows AD security administration.

Responsibilities

  • Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
  • The Technical Support Team is responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment.
  • Customer relationship building and teamwork are key success criteria for this role.The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions.
  • The TSE will provide support via phone, email, and WebEx focused on the Qualys portfolio of products and their integration with customer environments.

Requirements

  • The ideal candidate will have strong hands-on networking knowledge and must be able to adapt quickly to any technical challenge.
  • You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment.
  • Required Knowledge/Experience:
  • Bachelor of Science in Computer Science or equivalent experience
  • 3+ years of experience in a technical support role.
  • Unix/Linux experience in an enterprise environment.
  • Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
  • Knowledge of Samba/Active Directory integration
  • The ideal candidate will have strong hands-on networking knowledge and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH, or equivalent, are preferred. Applicant will have a deep understanding of network services and how they work from a protocol/configuration level with applications such as Apache/IIS is an advantage, as well as Windows AD security administration.
  • In-depth TCP/IP understanding.
  • LAN/WAN infrastructures.
  • Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
  • Windows Active Directory authentication and security.
  • CIFS, DNS, ACL, server/client configuration.
  • Splunk usage including but not limited to log queries and report/dashboard generation
  • Experienced with packet capture review and diagnosis.

Nice to have

  • Systems Management experience (KACE, GPO deployments)
  • Scripting experience (Bash, Python)
  • Knowledge of major web server software (IIS, Apache, Websphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
  • CCNA, MCSE, CISSP, CompTIA Security+, and CEH highly desirable.
  • Experience with Customer Support and Development Tools (Salesforce, JIRA, etc.)
  • Have you notified your current manager of your application?
  • Qualys is an Equal Opportunity Employer, please see our EEO policy.
  • Candidate must be passionate about security, and individuals with CISSP/CEH, or equivalent, are preferred.
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This listing is sourced directly from Qualys's careers page and normalized into a canonical job model.