Dialpad

Dialpad

Sr. Product Manager, Platform & Agentic Integrations

Vancouver, Canada · Senior

Sponsorship not specified$141k-$177kDetected 16 days ago
Agentic AIProduct ManagementProduct StrategyCommunication

About the role

  • This role sits at the intersection of our Developer Platform, agentic ecosystem, and third-party integrations, owning the primitives, APIs, connectors, and platform capabilities that let Dialpad AI Agents connect to external systems and take action.
  • The role includes ownership over Dialpad's APIs, webhooks, events, MCP, custom connectors/actions, and platform integrations such as Microsoft Teams.

Responsibilities

  • Own product strategy and roadmap for Platform & Agentic Integrations, including public APIs, webhooks/events, MCP capabilities, custom connectors/actions, and connector management experiences.
  • Drive the evolution of Dialpad MCP and related ecosystem capabilities, including support for public APIs in the public MCP server, internal MCP use cases, and bring your own MCP workflows.
  • Lead product development for custom connectors and actions, enabling admins and conversation designers to configure their own APIs directly in Dialpad for use by AI Agents.
  • Build the platform and management experiences needed to scale agentic integrations, including connector discovery, connection management, testing/observability, and self-service tooling.
  • Partner closely with engineering, design, QA, support, solutions, and GTM teams to ship reliable, secure, scalable platform capabilities and integrations.
  • Work across classic and agentic integration surfaces to ensure platform changes support both current product needs and future AI-native workflows.
  • Help define how Dialpad scales integrations through a combination of in-house development, IPaaS/Membrane, customer-built integrations, and low-touch partner models.
  • Write crisp product requirements and drive execution from discovery through launch.
  • Partner with engineering on platform architecture and tradeoffs across MCP, APIs, event systems, and integration infrastructure.
  • Partner with internal agentic teams to ensure the integrations platform supports the company's highest-priority AI use cases.

Requirements

  • Comfort in ambiguous, fast-moving environments where priorities shift quickly and company-level priorities must be translated into product decisions.

Skills

  • 5+ years of product management experience, ideally in platform, developer products, APIs, integrations, or enterprise SaaS.
  • Strong understanding of developer-facing concepts such as APIs, webhooks, authentication, and integration architecture.
  • Ability to operate across both strategic and deeply technical problem spaces.
  • Strong product judgment around platform usability, scalability, and tradeoffs.
  • Excellent written and verbal communication skills.
  • Work at the center of the AI transformation in business communications
  • Join a team where AI amplifies every employee's impact
  • Competitive salary, comprehensive benefits, and real opportunities for growth
  • About Dialpad
  • Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital.
  • Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.
  • Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Compensation

  • For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below.

Benefits

  • Set vision, strategy, and priorities for Platform & Agentic Integrations.

Company info

  • Scrappy, Curious, Optimistic, Persistent, and Empathetic.
  • Dialpad is looking for a Senior Product Manager to lead Platform & Agentic Integrations.
  • You will define how customers, partners, and internal teams extend Dialpad through a scalable integration platform.
  • That includes making it easy to connect third-party systems, expose
  • Define the platform primitives that let third-party developers and customers hook into Dialpad events, observe agent outcomes, and create or manage AI Agents programmatically.
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This listing is sourced directly from Dialpad's careers page and normalized into a canonical job model.