nitrosoftwareinc

Enterprise Customer Success Manager (Hybrid)

Toronto, Canada

Sponsorship not specified$120k-$145kDetected 26 days ago

SalesAccount ManagementRecruitingCustomer SuccessCustomer SupportCommunicationCollaboration

About the role

The Enterprise Customer Success Manager (CSM) is a customer-facing professional who will lead the post-sales lifecycle for Nitro's portfolio of business customers.
The CSM will develop and execute the strategy to ensure customers are provided with educational experiences (from formal education to self-help) to realize value from Nitro products quickly.

Drive engagement & adoption to cultivate customer partnerships
Own customer satisfaction and retention among a portfolio of business accounts
Partner with sales to identify expansion and up-sell opportunities in the post-sales cycle
coordinating with sales, marketing, product, support and engineering teams to escalate high-impact customer needs
Ability to effectively manage customer expectations and create realistic expectations

Bachelor's Degree or equivalent work experience
3-5 years of experience in B2B account management, customer support, customer success or consulting roles
Ability to prioritize customer needs and elevate the issues that will have the most impact on customer satisfaction, retention and growth
Ability to work in a team-based, collaborative environment
As the "voice of the customer" for Nitro, the CSM must be and active listener and strategic thinker who can strike the appropriate balance between the customer's needs and the company's business objectives.

Proficiency in additional languages desired (not required)
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for.

120K - 145k CAD Total
AI disclosure:
Artificial intelligence is not used in Nitro's recruitment process to screen CVs, assess candidates, or make selection decisions.
This role is a current, active vacancy.
#LI-DK1 #LI-Hybrid

Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks.
We also offer pension/401k matching, along with many other country-specific benefits.
Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Proactively identify customer health risks, and effectively leverage internal teams to mitigate non-renewal (churn) risk

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.
How We Work:
We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:
One team, One mission
A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team.
With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.
We aim to create an environment where talented individuals are empowered to excel.
How we collaborate, innovate, and engage with one another is important to us.
Our work is driven by 5 key principles:
Our collective dedication to Nitro's mission defines us.
Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
Own it
We take full ownership of our actions and decisions.
We empower one another to lead with confidence, creativity, and a solutions-focused mindset.

This listing is sourced directly from nitrosoftwareinc's careers page and normalized into a canonical job model.