Ophelia

Ophelia

IT Systems Engineer III

United States · Mid

Sponsorship not specified$140k-$150kDetected 64 days ago
Code ReviewGCPCloud PlatformsLLMsComplianceNegotiationSystems EngineeringDNSZero TrustHIPAAPatient CareFDA RegulatoryCommunicationCollaborationProblem SolvingTime Management

About the role

  • As IT Systems Engineer III, you will improve Ophelia's IT systems by focusing on seamless integration, automation, and security to elevate our employee experience.
  • In this complex role, you will balance hands-on execution with full ownership of IT improvement projects.
  • You will serve as their escalation point for Level 3 issues, approvals, and architectural decisions.

Responsibilities

  • End-to-end ownership of IT projects, with an emphasis on increasing the security and systems integration of third-party SaaS platforms. Hands-on execution of work and oversight of partners.
  • Receive and manage Level 3 IT helpdesk escalations and partner with our IT managed services provider. Ensure high IT helpdesk standards through measured SLA performance.
  • Manage IT vendor relationships to ensure compliance, security, and high quality performance. Use best practices to ensure budget management and ongoing communication.
  • Collaborate cross-functionally in both sourcing new ideas and implementing improvements from our amazing community of clinicians. You'll get to work directly with our technical and non-technical teams to build the next generation of our products.
  • Stay current with industry trends, emerging technologies, and best practices to drive innovation and excellence in product design and implementation.

Requirements

  • Must have experience with:
  • We set compensation based on the level and skills required for the role.

Nice to have

  • AI automation with LLMs
  • DLP and EDR systems
  • Mixed environments (Microsoft/Apple)
  • Cloud experience
  • DNS administration
  • Stellar collaboration and communications with a habit of effectively communicating technical concepts and progress with teammates and stakeholders
  • Exceptional time management skills including the ability to prioritize and delegate tasks effectively, estimate LOE accurately, adapt to unexpected events rapidly, switch context quickly, and guard focused coding time
  • Independent problem-solving skills of complex technical challenges, working through issues, and designing for a whole system

Compensation

  • as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually.
  • $140,000 - $150,000 USD
  • Compensation Range
  • Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually.

Benefits

  • Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
  • Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
  • Work From Home Stipend
  • Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!
  • We value pay transparency and equity, and are committed to fair pay.
  • While direct experience in this treatment area is not mandatory, knowledge of the healthcare space, including understanding health outcomes, benchmarks, systems, and regulatory compliance (HIPAA), is highly beneficial.
  • Interested in learning more about Ophelia and this role?
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This listing is sourced directly from Ophelia's careers page and normalized into a canonical job model.