Elliptic

Mid-Market Customer Success Manager

New York, United States · Mid

Sponsorship not specifiedDetected 70 days ago

Stakeholder ManagementAccount ManagementForecastingExcelCustomer SuccessCommunicationCollaborationPublic SpeakingOrganizational Skills

About the role

Company description As digital assets and cryptocurrency become more widely adopted every day, our products are essential to ensure cryptocurrency is safe and accessible to all.
Our solutions help to prevent financial crime and allow cryptocurrencies to be used for good.
Our products are used by some of the world's leading cryptocurrency exchanges, financial institutions and government agencies to screen over $1 billion of transactions every single week.

Lead renewal cycles end‑to‑end, maintaining an accurate retention pipeline, forecasting risk, and negotiating commercial terms that align customer needs with Elliptic's business objectives.
Run strategic business reviews and success discussions that demonstrate ROI, strengthen executive alignment, and reinforce Elliptic's value as a trusted long‑term partner.
Collaborate cross‑functionally with Sales, Product, Solutions, and Marketing to share customer insights, influence roadmap decisions, and drive continuous improvement in the customer journey.
Contribute to global customer success strategy, providing feedback on mid‑market processes, tools, and programs to support scalable yet personalized engagement.
Take a strategic, consultative approach to Customer Success, building long-term partnerships that deliver measurable value.
Enjoy developing strong relationships with multiple stakeholder levels, from analysts to executives, and tailor your communication to influence effectively.
Are confident leading conversations around success planning, value realization, and strategic direction - not just tactical support.
Demonstrated ability to identify and drive expansion opportunities, aligning customer goals with measurable business outcomes.
Excellent organizational skills with the ability to manage multiple projects, renewals, and stakeholder relationships concurrently.

Strong understanding of retention and renewal strategy, with a track record of forecasting pipelines accurately and mitigating churn risk.
Our Ideal Candidate Has

Knowledge or experience in AML, particularly within crypto or financial services.
Familiarity with blockchain, Web3, or digital assets.
An interest in public speaking and representing the company at industry events.

Own the health, retention, and expansion pipeline across your mid‑market portfolio, tracking customer performance, engagement, and satisfaction to proactively mitigate risk and uncover opportunities for growth.
Monitor customer usage and health trends, identifying early warning signals for churn and implementing proactive actions to improve adoption or address barriers to success.
Confidence using customer data, health scores, and analytics to identify trends, risks, and opportunities for growth.
Bonus Points for:

Company description
As digital assets and cryptocurrency become more widely adopted every day, our products are essential to ensure cryptocurrency is safe and accessible to all.
SBI Group, Albion VC, Octopus Ventures, SignalFire, Paladin Capital, Santander InnoVentures, and Digital Currency Group, and we have grown globally with teams in the UK, USA, Singapore and Tokyo.
To achieve our mission, we depend on our incredible team of Elliptites.
Our values https://www.elliptic.co/life-at-elliptic are reflected in everything we do and every decision we make, both internally and outwardly to our customers.
We actively encourage Elliptities to challenge the status quo and allow the freedom to innovate and learn every day.
We encourage new ideas and learning, whether that's through collaboration, our curiosity sessions, or utilising your professional development budget - personal growth is important to us all.
Are you a proactive and customer-centric professional with experience in managing SaaS renewals?
Are you looking for your next challenge in a dynamic and emerging market?
If yes, we want to hear from you!
As a Customer Success Manager for the Mid‑Market segment, you will play a critical role in driving the success of a strategic set of customers across the Americas.
This segment includes accounts of different ICPs, each with complex needs, multiple stakeholders, and higher expectations for personalized partnership.

This listing is sourced directly from Elliptic's careers page and normalized into a canonical job model.