Decagon

Senior Agent Product Manager

Toronto · Senior · Full-time

Sponsorship not specified$170k-$220kDetected 72 days ago

Agentic AIProduct ManagementAccount ManagementCustomer SuccessLeadership

About the role

It is a rare combination: the executive influence of a top strategy consulting leader, the instincts of a product builder, and the ownership of a founder.
This is a senior individual contributor role.
They are buying a transformation of how their customers experience their brand, end to end.

You earn trust with the customer's leadership team, scope a solution that solves their problems, and then build the working AI agent.
You own the outcome end to end, on the highest-stakes accounts in the market, with all of Decagon's cross-functional teams behind you.
When a Fortune 500 C-suite brings in Decagon, they are not buying a support tool.
Every flagship deployment you lead feeds directly into our playbooks and raises the quality of every build that follows.
Design, build, and optimize enterprise-grade AI agents in production, going deep on each customer's workflows, pain points, and goals.
Direct Forward-deployed engineers and partner teams to deliver at scale while you stay accountable for the outcome.
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Run tight feedback loops into Product and Engineering, shaping the product based on what you learn on the front lines of our most demanding deployments.
6+ years of experience owning ambiguous, high-stakes outcomes and earning the trust of senior executives.
This includes engagement managers, project leaders, and senior managers from top consulting firms, as well as product managers, founders, and forward-deployed or solutions roles at high-growth technology companies.
A builder's instinct.
Strong technical acumen.
Executive presence and a track record of becoming a trusted advisor to senior decision-makers at large, complex organizations.
A Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience.
An MBA, or equivalent experience at the intersection of business strategy and technology, is a plus.

Daily lunches and snacks in the office to keep you at your best
These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
We proudly offer the following benefits for our full-time employees:
These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Agent Product Managers are the people they trust to make that transformation real.
Your counterpart is the C-suite, and what they are asking you to transform is their entire customer experience.
You define the roadmap, the frameworks, and the decision-making models that make a top-down transformation feel safe to bet on.
You hold that relationship from the first pre-sales conversation through the life of the account.
The work compounds in a way most roles don't.
Hard-won lessons on your accounts become leverage across the whole company, and the IP you create outlives any single agent.
These are the largest, most complex enterprises in the market.
The ones that require deep customization, real judgment, and a partner who can operate at the highest level.
This is not a standardized implementation role, and it is not an account management or customer success role.
This role owns the successful delivery, adoption, and expansion of AI solutions for Decagon's customers, serving as the primary technical and strategic owner.
Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers and Forward-deployed engineers to build working AI agents that turn sophisticated, skeptical buyers into signed customers.

This listing is sourced directly from Decagon's careers page and normalized into a canonical job model.