Electrosoft
Infrastructure Engineer
Washington, DC · Staff+
Sponsorship not specifiedDetected 39 days ago
LinuxCybersecurityLogisticsCustomer SupportFirewallVPNCiscoZero TrustCommunicationProblem Solving
About the role
- Diagnose and resolve system errors, hardware failures, client connectivity issues, network performance issues, VPN problems, LAN/WAN connectivity issues, and other field-related IT/network problems.
- Acknowledge assigned tickets within 30 minutes while on duty and not in transit.
Responsibilities
- Infrastructure Engineer - Field Systems Support - (PIPELINE)
- Support inventory, installation, replacement, troubleshooting, upgrade, and maintenance of field systems and supporting infrastructure.
- Install, configure, test, operate, and maintain servers, workstations, switches, KVM/console devices, APC rack management devices, data center rack equipment, and other field infrastructure components.
- Maintain readiness for emergency dispatch or urgent field support situations.
Requirements
- Bachelor's degree in information systems, ComSci/CIS/InfoSec/IT or related discipline.
- Experience installing, configuring, maintaining, and troubleshooting servers, workstations, switches, rack management devices, client systems, and peripheral infrastructure.
- Ability to diagnose and resolve hardware failures, system errors, performance issues, LAN/WAN connectivity problems, VPN issues, and throughput/performance problems.
- Ability to participate in a 24/7/365 on-call rotation.
Nice to have
- CompTIA Network+
- CompTIA Security+
- Cisco CCNA or equivalent networking certification
- Microsoft, VMware, Linux, data center, or security-related certifications
- Preferred Certifications:
Skills
- Escalate complex technical issues to senior STIM infrastructure, network, security tools, or engineering teams when appropriate.
Compensation
- Provide scheduled annual or ad hoc support for locations such as Albuquerque, NM and Shelbyville, KY, as directed.
Benefits
- If we've described you and your dream workplace, please apply and share in the many benefits and opportunities we offer.
Company info
- Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers.
- We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance.
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This listing is sourced directly from Electrosoft's careers page and normalized into a canonical job model.