Alertus
Technical Support Specialist
Baltimore, MD · Staff+
No sponsorshipDetected 490 days ago
Customer SupportDNSCommunicationProblem Solving
About the role
- Our employees are integral to the company's success and impact countless people's lives, safety, and well-being.
- We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.
- This is an excellent opportunity for individuals who are looking to launch their career in IT and have a passion for technology, problem-solving, and helping others.
Requirements
- Proof of vaccination or exemption must be provided prior to their start date.
Skills
- Strong problem-solving and analytical skills
- Excellent communication & interpersonal skills
- Familiarity with hardware, software, & network technologies
- Ability to communicate technical topics to both technical & non-technical audiences via phone, email, etc.
- Strong customer service mindset
- Basic understanding of core networking concepts such as DNS, DHCP, HTTP(S), and TLS
- Ability to multitask & prioritize workload in a fast-paced, ever changing environment
- Basic knowledge of IT security principles and policies that impact network environments
- Experience in troubleshooting Windows systems
- Ability to travel on occasion
- Education & Experience:
- Alertus Career Advantages:
Benefits
- Technical support coverage ranges from 7am-7pm EST.
Company info
- It's our mission and our passion.
- Company Description At Alertus, protecting people from harm is our mission and our passion.
- As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.
- Job Description We are looking for a motivated and customer-oriented Technical Support Specialist to join our Technical Support team.
- In this role, you will report to the Technical Support Manager, and will be responsible for keeping our customers' installed Alertus systems at full-readiness by combining technical knowledge with exceptional customer service.
Equal opportunity
- All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from Alertus's careers page and normalized into a canonical job model.