lakefieldveterinarygroup
Veterinary Assistant & Customer Service Representative
Sondel Family Vet Clinic West - Madison, Wisconsin · Full-time
Sponsorship not specifiedDetected 2 days ago
Customer SupportCommunicationCollaborationTime ManagementMicrosoft Office
About the role
- The Customer Service Representative (CSR) actively recruits new clients and promotes hospital services.
- Ensures good communication with the clients, and coordinates the care of the pets, influencing clients to return and refer their friends and families.
- We are looking for a full time hire at our Sondel Family Vet Clinic West location at 1848 Waldorf Blvd.
Requirements
- High School Diploma or GED required
- While performing the duties of this job, the team member is regularly required to talk and hear.
- Must be able to lift up to 30 lbs. unassisted, 50 lbs. with
Nice to have
- 1+ years experience in retail sales or customer service preferred
Skills
- Ability to provide effective customer service principles
- Basic knowledge of medical terminology
- Basic proficiency with a variety of computer programs including Microsoft Office Suite
- Basic written, verbal, and active listening communication skills
- Strong customer relations and interpersonal skills
- Exercises tact and diplomacy in dealing with sensitive issues and situations
- Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
- Strong organizational and time management skills
- Effectively and quickly responds to requests in a proactive manner
- Strong attention to detail and high level of accuracy
Benefits
- Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs
- Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets
- abilities are required to do this job including close vision.
Company info
- Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital's services and products to existing and prospective customers
- Assist incoming clients. Document and enter the pet's history, requested services, and other pertinent information within the practice management software
- Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
- Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient's service needs. Refer the patient to the appropriate veterinary staff as needed
- Schedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling
- Assist outgoing clients by providing all necessary instructions, information, and invoices
- Dispense prescription items per the Veterinarian's instructions and sells retail products
- Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
- Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem
- Comply with all practice policies, quality assurance guidelines, and minimum standards of care
- Perform other duties and projects as requested
- Respect
Equal opportunity
- Lakefield Veterinary Group is an Equal Opportunity Employer.
- We are committed to creating an inclusive environment for all team members and applicants.
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