United Road Services
National Account Specialist
Livonia, MI, United States
Sponsorship not specifiedDetected 3250 days ago
Data AnalysisCRMAccountingExcelLogisticsPerformance ManagementCustomer SupportResearchLeadershipCommunicationCollaborationMicrosoft Office
About the role
- United Road is the most diversified finished vehicle logistics provider in North America.
- We employ approximately 1,800 professionals, operating out of nearly 75 locations strategically positioned in every region of the United States, creating a superior and efficient national service network.
Requirements
- Our competitive advantage lies in our ability to provide timely, professional and dependable automobile transport delivery and logistics services.
- Bachelor's degree required
- High aptitude for detail, with a proven ability to multitask
Skills
- Contacting the origin, destination and carrier to locate vehicles and to expedite pick-up and delivery
- Updating the daily "on-hold" report and working with customer to resolve on-holds
- Ensuring accurate documentation in OVISS
- Communicating with customer and dispatch to keep necessary parties informed and to resolve any issues.
- Monitor order movements, identifying any carrier and customer related issues, changes or delays escalate issues to management as necessary
- Use effective communication tools to deescalate customer issues
- Assist the Account Manager in the prompt and creative solving of any issues that arise; and
- Continuously work to improve policies, processes and procedures.
Equal opportunity
- (734) 388-4646
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from United Road Services's careers page and normalized into a canonical job model.