Zscaler
Senior Product Support Engineer
Remote - USA · Senior · Full-time
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card follow-through: 75%
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.
- Ready to make an impact at the company pioneering security transformation in the AI era?
- You are ambitious for the team and embrace our challenge culture by giving and receiving ongoing feedback with clarity and respect. - You are a learner.
Responsibilities
- At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with.
- We strive to create a workplace where employees are treated with respect and have the chance to succeed.
- Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues to verify problems
- Document incident resolutions in technical databases and provide direct feedback to Engineering and Operations teams
- Develop department training programs and mentor engineers on advanced troubleshooting and case management skills
- You're comfortable building the path as you walk it and thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as raw material to build something meaningful.
- You own objectives.
- You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate.
Requirements
- U.S. citizenship is required for this position due to the nature of the customers assigned to this role
Compensation
- $108,500 - $155,000 USD
- Zscaler complies with all applicable federal, state, and local pay transparency rules.
Company info
- Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure.
- The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
- Driven by deep customer obsession, we are committed to the mission, outcome, and to each other.
Visa & Work Authorization
- citizenship is required for this position due to the nature of the customers assigned to this role
This listing is sourced directly from Zscaler's careers page and normalized into a canonical job model.