Denver

Licensing Technician I

Downtown Denver · Full-time

No sponsorship$23k-$34kDetected 4 days ago

Customer SupportCommunication

About the role

Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
Application Deadline This job posting will accept applications until 11:59PM on Sunday, August 2.
The hiring range for this position is between $22.53/hour - $27.00/hour, based on experience.

Perform routine data entry and other office support activities, including creating, sorting, scanning, photocopying, distributing, and filing documents.
The ideal Licensing Technician I is a reliable, detail‑oriented professional who communicates well, stays calm under pressure, and provides steady, solutions‑focused support to a diverse customer base.
They manage their time effectively, handle multiple tasks with accuracy, and bring a strong commitment to customer service and regulatory compliance.
The ability to self-manage, prioritize tasks, and successfully multi-task while maintaining quality of work.
Experience Requirement: Two (2) years of clerical experience including one (1) year of experience performing specialized and/or technical office support work.
Licensing Technicians are responsible for performing work at the customer-facing counters at the Denver Licensing and Consumer Protection offices at the Webb Municipal Building in Denver.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
Required Minimum Qualifications

Interpret and explain licensing rules, regulations, state/federal statues, time requirements, and procedures, and respond to applicants and attorneys' questions or concerns.
Work closely with various stakeholders to review the completeness/deficiencies in applications, passed/failed inspections and other licensee issues that may arise.
Determine the appropriate application fees and license fees for licenses then enter information into the agency's database.
Bilingual skills (Preferred, but not required)
The ability to remain calm under pressure, effectively de-escalate challenging interactions, and provide clear guidance in stressful situations.
Reliability and consistent follow-through in a fast-paced environment.
Excellent attention to detail and commitment to accuracy in documentation, data entry, and regulatory compliance.
Resourcefulness in understanding regulatory frameworks and applying rules and statutes.

140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year

The City and County of Denver offers competitive pay commensurate with education and experience.
We also offer generous benefits for full-time employees which include, but are not limited to:
A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date
More information about the perks and benefits we provide to full-time employees to allow them to find balance, thrive, and build a mile high career can be found on our website.
Support customer outreach efforts and represent the department at educational community events, as required.
Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

At the heart of Denver's thriving business community, the City and County of Denver's Department of Licensing and Consumer Protection (DLCP) plays a vital role in ensuring public safety and consumer confidence.
We manage the issuance of over 120 types of business licenses, partnering with entrepreneurs and organizations to ensure compliance and support economic growth.
Our dedicated team oversees license renewals, conducts public hearings, and enforces regulations through actions such as suspensions and revocations.
DLCP also collects fees for new and renewed licenses, issues security alarm permits, and serves as the local authority for administering Colorado's liquor and marijuana codes.
Together, we help foster a fair, vibrant, and well-regulated business environment across the city.
This role supports a diverse range of customers and helps ensure licensing processes are handled accurately, efficiently, and with a high level of professionalism.
A customer-centered approach, with strong communication skills and professionalism when working with a diverse range of customers.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

This listing is sourced directly from Denver's careers page and normalized into a canonical job model.